Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
Problem: Saving Access Control Engine Settings
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Guest and IoT Manager URL is not Accessible
1. Log in to the Guest and IoT Manager Virtual Appliance as Administrator.
2. From the CLI, enter command tomcat restart.
Guest and IoT Manager HTTPS is not using the Custom Certificate
If the Guest and IoT Manager HTTPS connection is not using the associated
certificate and key after you uploaded the custom certificate and associated it
with tomcat, do the following:
1. Log in to Guest and IoT Manager Virtual Appliance as Administrator.
2. From the CLI, enter tomcat restart.
Guest and IoT Manager CLI
If you are not able to ping the Guest and IoT Manager Virtual Appliance
after assigning the IP address and configure the route, enter reboot from
the CLI.
Problem: Saving Access Control Engine Settings
Problem
Unable to save Access Control Engine details in Guest and IoT Manager.
Solution
1. Ensure that the DNS is configured correctly if hostname is used to connect.
2. Ensure Extreme Management Center / Access Control Engine version is compatible
with the Guest and IoT Manager version.
3. Ensure that the Extreme Management Center administrative user has Guest and IoT
Manager read and write permissions.
4. Ensure that the Access Control Engine is added in the required Engine Group in
Extreme Management Center.