Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
Provisioning Guest Access
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6. Select the required Access Groups.
The Single and Multiple Memberships Access Groups are available based
on the Onboarding Template configuration.
7. (Optional) Select the Activate prior to meeting (mins) or Remain activated after
meeting (mins) and enter the minutes to add a buffer time between the scheduled
guest access. The maximum buffer time is 30 minutes.
The Guest Users obtain the access duration equal to scheduled duration
along with buffer / padding duration. Whereas, the outlook calendar
shows only the scheduled meeting duration.
8. Set up the meeting as you typically do:
1. In the To field, enter the email address of the Guest User(s), separated by
semicolons.
2. Select Room... to find a conference room if you need your Guest Users to be
accommodated in one location.
3. Select a Start Time and End Time; enter an agenda in the meeting area.
9. Click Submit in the Guest User Provisioning screen prior sending the meeting invite.
Alternatively, you can also provision the Guest Users by reopening this meeting
invite from the calendar. The email sent summary is displayed.
l If the Guest User is present in the database, then the invite is updated
with the scheduled start and end time.
l If a new Email ID is added, then the Guest User is created and
confirmation email is sent to the corresponding Guest User.
l If any Email ID is removed, then the corresponding Guest Users will
also be removed from the Guest and IoT Manager Application.
Note: