Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
Registering a New Guest User
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4. (Optional) To resend the password to Guest Users, select the required user and
click Resend Password to resend the Password.
5. (Optional) To resend the password and Details to Guest Users, select the required
user and click Resend Details to resend the Password and Details to Guest Users.
When Guest Users are selected to resend the Password or User Details, the
application validates the following prior to resending the Password or User
Details.
l Notification options has either SMS / Email or both enabled.
l Account is not locked / expired.
Sponsor Details Field Descriptions
Use data in the following table to use Sponsor section in Register New Guest
User screen.
Name Description
First
Name and
Last Name
Specifies the first and last name of the Sponsor.
Email Specifies the email ID and allows to select the domain from the drop-
down list.
You can either select the email ID from the drop-down list, or
enter the corresponding name to search and select the
appropriate Sponsor.
Mobile
Phone
Specifies the Sponsor contact number that is required to send SMS
notification.
Based on OT template settings, one of the following Sponsor Details options is
available. They are listed below:
l Manually Enter Sponsor: In this scenario, enter you must enter the First Name and
Last Name, Email, and Mobile Phone Details of the sponsor.
l Predefined Sponsor: In this scenario, the guest must select from the predefined
sponsor list or specify the sponsor email match the list of sponsor emails specified
by the administrator.