Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
Registering a New Guest User
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and the credentials are shared with the user via email / SMS or displayed. If
the associated Onboarding Template has settings that requires Sponsor
approval, then the Request Approval option is displayed. The Sponsor
must approve for the account to be activated.
4. (Optional) Click Clear, to clear the configuration.
5. (Optional) To resend the password to Guest User, in the Username field
enter the username and click Resend Password.
6. (Optional) To resend the complete user details, in the Username field enter the
username and click Resend Details.
The application validates the following prior to resending the Password or
Resend Details.
l Notification options has either SMS/Email or both enabled
l Account is not locked/expired
Important:
We strongly recommend that Administrator must disable unnecessary
features in the web browser that displays in the Self-Service
Provisioning service. Disable all menus, tool bars, and the URL.
Guest and IoT Manager must be connected to the Access Control
Engine all the times for the Self-Service Provisioning service to operate.
Sponsor Details
Use this procedure to add the sponsor details while registering Guest Users.
Procedure
1. In the Register New Guest User > Sponsor section, enter the Sponsor contact details
in the respective fields as required.
2. Click Request Approval to create the Guest User.
For more information, see the ExtremeControl Guest and IoT Manager
Configuration document.
3. (Optional) Click Clear, to clear the configuration.