Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
Managing Sponsor Actions
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The Provisioners can use Extend Expiration option to extend the
duration of expiry for expired Device(s) also.
Expiry of First Login Pending and Permanent Device accounts cannot
be extended.
Managing Sponsor Actions
The Sponsor tab in Sponsor menu allows a Sponsor to manage guest accounts
that require Sponsor's attention. A Sponsor can either be an internal Provisioner
or a Provisioner belonging to a Sponsor LDAP.
Sponsor feature allows you:
l View all the sponsored Guest Users
l Manage Sponsor actions
The Sponsor tab will only be visible in the Provisioner Application on the left
panel of the screen only if there are records to be viewed.
When there are no records to be displayed the left navigation will not have the
Sponsor tab and once there are records added the tab will be seen on login.
If the Provisioner is already logged in, the Provisioner can refresh the page and
the tab will be seen. Vice-versa is also applicable, once the records are deleted or
not available the Sponsor tab will not be visible again on refresh or re-login
whichever occurs first.
Viewing and Providing Guest Access
Use this procedure to view all sponsored Guest Users and allow actions such as
approve, bulk approve, bulk deny / lock,bulk extend expiration, send email, and
print the Guest Users.
Procedure
1. In the navigation pane, click Sponsor > Sponsor tab.
The Sponsor screen is displayed with all the list of guests for which the