Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
Ability to Create Helpdesk Provisioners
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New in this Document
The following sections detail what is new in this document.
Ability to Create Helpdesk Provisioners
A Helpdesk Provisioner provides a Provisioner user with the ability to view and
edit all the Guest user and Device records of the Onboarding Templates to
which they are assigned. Helpdesk Provisioners can add records of assigned
Onboarding Templates; edit, delete and extend user expiration; and perform
resend password, resend details, renew password, and print operations on
accessible records.
In order to support this feature, the Show and Onboarding Template drop-down
lists are available in the Guest Users and Devices tabs in the Provisioners
application, allowing you to filter content based on the Provisioner or
Onboarding template. The Provisioned by field is no longer available.
Onboarding Template based on Vouchers
The Voucher Type Onboarding Template allows creation of many Guest User
accounts in Guest and IoT Manager by specifying the number of Vouchers to be
generated with a random username and password.
For more information, see Configuring the Common Details , and Creating Guest
User Account using Vouchers.
Onboarding Template based on CSV load of
Devices
The CSV Type Onboarding Template allows uploading a CSV file to onboard
many devices in a single go. The name of the device and MAC address are
needed to be input from the file and the rest of the fields as specified during the
creation process is like the existing process of adding a device to the Guest and
IoT Manager.