Configuration Guide

Getting Help
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The Hub
Search the GTAC (Global Technical
Assistance Center) knowledge base,
manage support cases and service
contracts, download software, and
obtain product licensing, training, and
certifications.
Call GTAC
For immediate support: 1-800-998-2408 (toll-
free in U.S. and Canada) or [phone].
For the support phone number in your
country, visit:
www.extremenetworks.com/support/contact
Before contacting Extreme Networks for technical support, have the following
information ready:
l Your Extreme Networks service contract number and/or serial numbers for all
involved Extreme Networks products
l A description of the failure
l A description of any action(s) already taken to resolve the problem
l A description of your network environment (such as layout, cable type, other
relevant environmental information)
l Network load at the time of trouble (if known)
l The device history (for example, if you have returned the device before, or if this is a
recurring problem)
l Any related RMA (Return Material Authorization) numbers
Subscribing to Service Notifications
You can subscribe to email notifications for product and software release
announcements, Vulnerability Notices, and Service Notifications.
1. Go to www.extremenetworks.com/support/service-notification-form.
2. Complete the form with your information (all fields are required).