Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
ConfiguringGuests
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Configuring Guest and Devices
This module is intended for Guest and IoT Manager Provisioner to create and
manage Guest User and Device account(s). Your Provisioner account is part of
one or more Onboarding Templates that establish rights, such as the maximum
lifetime of accounts you create, and which “Single Membership” and “Multiple
Memberships” Access groups you can provide to those accounts.
A Guest User is a visitor, or other temporary user, to whom you grant specific,
limited rights to use your network. As a Provisioner you can set the duration of
access for the Guest User. The account can be valid for only a few minutes,
hours, for a number of weeks, or permanent. The account expires automatically
after a specified period of time. However, if the account expires, you can renew
it, if needed.
When a Guest User is created, you can determine how and when the user can
use your network. These are the groups that can be configured in Access
Control Engine. You can do the following:
l Establish the set of allowed connection mechanisms a guest can use:
802.1X-secured wired connection, 802.1X-secured wireless connection,
web-authenticated wireless connection, and so on.
l Determine the network ports or access points the user can connect. That is,
you can specify the access points or conference room network jacks that
allows the user to connect.
l Specify the segments of your network the user can reach once connected.
For example, you can give a user only Internet access or you can give
access to the corporate Intranet.
Configuring Guests
The Guest Users tab in Guest Users menu provides complete control over the
user account creation process. Guest User features for managing guest accounts
allows you: