Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
Accessing GuestUsers
208 of 291
l Notification options has either SMS / Email or both enabled.
l Account is not locked / expired.
l Account cannot be of CSV or Voucher Type.
l Account must belong to an Onboarding Template with Randomly generated
Password for Guest Accounts.
l Guest User account must not be in First login pending state.
7. (Optional) To remove Guest User account(s), select the required user account(s)
and select Delete > Delete Selected to remove only the Guest User accounts you
selected, or Delete > Delete All to remove all Guest User accounts.
Tip:
Use Ctrl / Shift to select multiple records to delete.
8.
(Optional) In the
Guest Users screen, click Show Filter to specify the search
parameters and quickly find all similar records. The filter is applied to all columns
displayed in the list view. For more information, see
Searching Specific Guest Users.
9. (Optional) Select the Guest User and click Print, to print the account summary.
Note:
Use the paging control at the bottom of the list to move forward or
backward by one page, or to the first or last page of the list. You can
control number of records to be displayed per page and also click an
individual page number to navigate to the specific page. Click Refresh
icon to refresh the view.
Searching Specific Guest Users
Use this procedure to retrieve specific Guest Users based on the search
parameters.
Procedure
1. In the navigation pane, click Guest Users > Guest Users tab.
The Guest Users screen is displayed along with the user details created by
the Provisioner. By default, 25 users are displayed and you can extend up
to 75 users.