Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
Accessing GuestUsers
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START_TIME = CURRENT_TIME
END_TIME = START_TIME + DURATION
Extend Expiration Example:
Consider two Guest Users, User 1 valid for a duration of one month and User
2 is valid for a duration of two months, both are expiring tomorrow and the
current time is 02:00 P.M. When you select these two accounts and click
Extend Expiration option, their expiry is extended as follows:
1. User 1 is extended as Start Time = 02:00 P.M. today and End Time =
02:00 P.M. today + 1 month.
2. User 2 is extended as Start Time = 02:00 P.M. today and End Time =
02:00 P.M. today + 2 months.
Note:
The Provisioners can use Extend Expiration option to extend the
duration of expiry for expired Guest User account(s) also.
Expiry of First Login Pending and Permanent Guest User accounts
cannot be extended.
4. (Optional) Select the required Guest User Accounts(s) and click Resend Password to
resend the password to Guest Users.
5. (Optional) To resend Details to Guest User(s), select the required Guest User
Accounts(s) and click Resend Details.
When Guest User(s) are selected to resend the password, resend details, or
both the application validates the following prior sending the password:
l Notification options has either SMS / Email or both enabled.
l Account is not locked / expired.
6. (Optional) To renew password to Guest Users(s), select required Guest User
Accounts(s) and click Renew Password to generate new password and send the
credentials to the Guest User(s)
When Guest User are selected to renew password, the application validates
the following prior sending the renewed password: