Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
Configuring Self-Service Provisioners
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Configuring Self-Services
This module is intended for Guest and IoT Manager Administrator to create Self-
Service Provisioner. A Self-Provisioned Guest User and Devices that appears as a
Guest User account and Devices is managed similar to other Guest User account
and Devices. For more information, see the ExtremeControl Guest and IoT
Manager Configuration document.
Configuring Self-Service Provisioners
The Self-Service Provisioners tab in Self-Services menu allows you to select the
Service Type and Onboarding Template to create Self-Service URLs and also
creates a dedicated Provisioner account for each Self-Service. The dedicated
Provisioner owns the Guest User and Devices created through the Self-Service.
You can direct arriving Guests to these Self-Service URLs to use the self-
registering feature.
Generally, an arriving Guest uses a kiosk computers / BYOD devices to fill out
the Self-Provisioning information. When their account is created, this service
sends the login credentials to the user through email, SMS message, or to a front
desk personal who can print it as hard copy.
Note:
Ensure that you have configured email and / or SMS gateway details to send
account access details. For more information, see Enabling E-mail
Notification and Configuring SMS Gateway / Provider.
Creating Self-Service Provisioners
Use this procedure to create a Self-Service Provisioners.
Procedure
1. In the navigation pane, click Self-Services > Self-Service Provisioners tab.
2. In the Self-Service Provisioners screen, click Add to add a Self-Service Provisioner.
The Add Self-Service Provisioner screen is displayed.