Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
Prerequisite for Provisioner Function
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Configuring Provisioners
This module is intended for Guest and IoT Manager Administrator to perform
operations on Provisioner accounts that are stored in the Access Control Engine
local password repository. A Provisioner is a member of the organization whose
account is stored either in the Access Control Engine or in LDAP. These
internally stored Provisioners are referred as Internal Provisioners.
If the Administrator desires to create Guest User accounts to test policies, it is
essential to have a Provisioner account. Administrator can only set up rules to
place the Guest Users in the appropriate Onboarding Template and not modify
the Guest Users. For more information, see Configuring Advanced Details.
Prerequisite for Provisioner Function
The Administrator must ensure that the following criterion is met before the
Provisioners start functioning.
l Provisioner Accounts: Each provisioner must have a Provisioner Account
stored in Access Control Engine or mapped via Access Control Engine to
your LDAP store.
l Access to the Provisioner Application: Each provisioner must be able to
connect to the Provisioner Application via the web browser.
l Connection to an Access Control Engine: The Guest and IoT Manager
Application must have connectivity to the Access Control Engine in order
to save and retrieve guest data.
l Configurations: The Access Control Engine must have the Single
Membership Access Group and Multiple Memberships Access Groups that
form the set of assignable access constraints for Guest Users.
l Notification Settings: The Guest and IoT Manager Application must have
configuration to send Email and SMS notifications to the Guest Users. For
more information, see Enabling E-mail Notification and Configuring SMS
Gateway / Provider.
Note: