Configuration Guide
Table Of Contents
- ExtremeControl Guest and IoT Manager Configuration
- Extreme Networks® Software License Agreement
- Table of Contents
- About this Document
- New in this Document
- Guest and IoT Manager Overview
- Installing Guest and IoT Manager
- Administering Guest and IoT Manager
- Configuring Onboarding Template
- Creating an Onboarding Template
- Configuring the Common Details
- Configuring the Guest User Account Details
- Configuring Sponsor Approval
- Configuring the Device Record Details
- Configuring Device Type Groups
- Configuring the Account Notification Templates
- Configuring Advanced Details
- Configuring Guest User Provisioning Using Outlook Add-in
- Configuring Guest User Provisioning Using Vouchers
- Configuring Guest User and Device Provisioning Using CSV
- Configuring Device Record Details
- Configuring Zero Touch Guest User Provisioning
- Managing Onboarding Templates
- Configuring Custom Attributes
- Configuring Access Groups
- Creating an Onboarding Template
- Configuring Provisioners
- Configuring Self-Services
- Managing Guest Users
- Managing Devices
- Configuring Guest and Devices
- Using Self-Provisioning Services
- Guest and IoT Manager Add-In for Outlook
- Automated Login of the Guest User using the Login URL
- Troubleshooting and FAQs
- Testing RADIUS Connection Settings
- Restarting Guest and IoT Manager
- Problem: Virtual Appliance Troubleshooting
- Problem: Saving Access Control Engine Settings
- Problem: User Groups / End System Group Not Visible in Guest and IoT Manager
- Problem: Provisioner Cannot Login
- Problem: Guest and IoT Manager Email / SMS Notification Failed
- Problem: Unable to Access Guest and IoT Manager Application URL
- Problem: User and Device Troubleshooting
- Problem: Sponsor List is Not Available
- Problem: Modification in Network Interface settings does not reflect post dep...
- Problem: Outlook Add-in Issues
- Problem: Service Unavailable in Browser
- Problem: Time Zone Issues for Schedule Tasks
- Problem: Users/Devices are not getting cleaned up for Housekeeping Tasks
- Problem: Unable to Access GIM UI
- Problem: LDAP Provisioner login fails
- Problem: LDAP Sponsors are not populating in the Self-Service Page
- Problem: Server Error during bulk creation
- Problem: Unable to Renew Password
- Problem: Guest User account is not created post sending SMS
- Problem: Login URL redirects to Captive Portal
- Problem: “Server Error. Please contact Administrator Error message on clickin...
- Problem: FQDN not being used in URLs
- Problem: Unable to Customize Provisioner Login page
- Problem: Login failed. Invalid credentials/Account Expired” message on clicki...
- Problem: Outlook Add-in throws Security Exception post enabling FQDN
- Command Line Interface
Creating anOnboarding Template
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required.
4. Click Save to save the configuration or click Cancel to cancel the changes.
Note:
Configuring Device Type Groups limits the groups accessible to
Provisioner while creating Devices.
Field Description
Use the data in the following table to use Device Type Groups tab.
Name Description
Select All Selects all the Device Type Groups accessible to Provisioners.
Available Device
Type Groups
Specifies the available Device Type Groups accessible to
Provisioner. By default, all are selected. You can select the
required Device Type Groups.
Note:
The configured Device Type Groups apply to Self-Service, Provisioner, REST
API while creating Devices.
Configuring the Account Notification Templates
Guest and IoT Manager allows you to edit the information sent in account
notifications to new users. When a Guest User account is created or updated,
notification is sent through an email, an SMS message, or both. You can use SMS
and Email templates to edit the account notification details.
Use the Notification > General tab to send messages to the Guest User when a
Provisioner saves the Guest User account or an account is created through Self-
Services. You can modify the message if Sponsor Approval is required. For more
information, see Configuring General Details.
Use the Notification > Sponsor Email tab to notify the Sponsor for appropriate
action. For more information, see Configuring Sponsor Email.
Use the Notification > Sponsor Action tab to send messages to the Guest User
when the Sponsor approves or denies the user account access request. For more
information, see Configuring Sponsor Action.