Release Notes

6. Getting Help
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cases. This is only applicable for Microsoft Edge and Microsoft Internet Explorer
browsers.
6. Getting Help
If you require assistance, contact Extreme Networks using one of the following
methods:
Extreme Portal
Search the GTAC (Global Technical Assistance Center) knowledge base, manage
support cases and service contracts, download software, and obtain product
licensing, training, and certifications.
The Hub
Connect with other Extreme customers, ask or answer questions, and share ideas
and feedback. This community is monitored by Extreme Networks employees, but is
not intended to replace specific guidance from GTAC.
GTAC
For immediate support, call 1-800-998-2408 (toll-free in U.S. and Canada) or 1-603-
952-5000.
Before contacting Extreme Networks for technical support, have the following
information ready:
l Your Extreme Networks service contract number and/or serial numbers for all
involved Extreme Networks products
l A description of the failure
l A description of any action already taken to resolve the problem
l A description of your network environment (such as layout, cable type, other
relevant environmental information)
l Network load at the time of trouble (if known)
l The device history (for example, if you have returned the device before, or if this is a
recurring problem)
l Any related Return Material Authorization (RMA) numbers