User`s guide

Troubleshooting

194 Sybase IQ ETL 4.1

Remove System Service

Syntax

GridNode.exe --remove

When running as System Service, basic events (failures, success messages, and

so on) are written to the Windows Event Log.

Troubleshooting

❖ To prepare the support contact

1 Check the error text.

2 Check the log file.

3 Run again with system trace switched on.

4 Check the version and revision number as well as your machine

identification.

Syntax:

GridNode --version

Output:

Sybase IQ ETL (4.1.0.676)

Grid Node:

Machine ID: 9TuH/ioF6Wt/Gig=

5 Check the licenses available.

Syntax:

GridNode --licenses

Output:

Sybase IQ ETL (4.1.0.676)

Grid Node:

Product ID: Sybase IQ ETL