User`s guide

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Supported Mobile Device Operating Systems
Sync Server supports mobile devices that use the following operating systems:
• Palm OS 3.5 or greater - Recommended device memory is 8 Meg or more. Devices with less memory may not function
properly for PIM synchronization or when using Bluetooth, IR or GSM due to limited heap space. Device security
functionality is only supported on Palm OS 4.0 or greater.
• Windows CE Pocket PC, Pocket PC 2002, and HPC 2000 devices running CE OS 3.0 or greater.
• Orange Smartphone (SPV)
• SyncML v1.0.1. Sync Server has been successfully tested with Nokia's 9210 Communicator and Ericsson's R520e cell
phone.
• Symbian OS v6.0 (Formerly known as EPOC ER6) and Symbian OS v7.0
• RIM OS 2.1
Client Deployment Considerations
Custom Installation Application
The OneBridge Client Software Installation application can run in two modes:
• Default mode performs a basic installation of the client software. The end user will be prompted for all configuration
information during the installation process.
• Preconfigured mode performs an installation of the client software based on the configuration provided by the administrator
through the Client Deployment Wizard. The end user will only be shown screens and prompted for configuration information
that the administrator has left to the discretion of the end user.
Manual Client Installation
In some instances, the OneBridge Client software may have been pre-installed on a user's mobile device by the supplier or
manufacturer. In this case, the client software may still need to be configured for connection to OneBridge Sync Server.
General Considerations
End Users Must Not Use the Desktop Software Provided With Their Mobile Device For Groupware
Synchronization
When using OneBridge Sync Server to synchronize mobile devices with groupware accounts (such as Lotus Notes or Microsoft
Exchange), end users must not use their mobile device’s desktop software (e.g., Palm Desktop or ActiveSync) to synchronize
their mobile device with their desktop PC (or with their groupware server). OneBridge Sync Server does not support the use of
the desktop software in this way.
If the mobile device desktop software is used for synchronization, errors may occur, and groupware data may not correctly
synchronize with the groupware account on the groupware server. These errors occur because, when the mobile device’s
desktop software synchronizes, it may leave groupware databases on the mobile device in an unpredictable state. When the
end user then performs a OneBridge Sync Server synchronization, OneBridge Sync Server is unaware of the true state of the
groupware databases on the mobile device, and it cannot correctly synchronize the databases with the groupware account. To
avoid this problem, each end user should complete the following procedure:
1. Ensure that all their groupware data on their mobile device is synchronized with their groupware account on the groupware
server.
2. Reset their mobile device to clear any data from it.
3. Install the OneBridge Client software on their mobile device.
4. Use the client software to perform a OneBridge Sync Server synchronization.