User`s guide

ii
Contacting Technical Support
Online Support
Knowledge Base
Technical Support for OneBridge Sync Server is available through the Web with Extended Systems Knowledge Base. The
Knowledge Base is an easy-to-use, searchable database that contains the same technical support notes used by our technical
support team to help customers solve problems related to Extended Systems products.
To search the Knowledge Base for information, visit our Web site at: http://www.extendedsystems.com
Email
OneBridge Sync Server Technical Services provides email support to all of our Mobile Software Alliance Partners and end user
customers who have purchased an Annual Support and Maintenance Agreement. If you do not find the answers to your
questions in the Knowledge Base and you are a paid subscriber, please contact us via email:
[e-mail]
Phone Support
OneBridge Sync Server Technical Services provides free phone support to all of our Mobile Software Alliance Partners and end
user customers who have purchased an Annual Support and Maintenance Agreement. Call the support location in your country
or nearest to your time zone.
When contacting Technical Support, please have the following information available:
• Support PIN
• Software version (found in the Admin program Help About window)
• Mobile device (for example, Palm 500 or Pocket PC)
• Mail server (for example, Microsoft Exchange or Lotus Domino)
• Specific error and a description of the problem
United States
800-235-7576 ext. 6650
208-322-7575 ext. 6650
7:00 a.m. to 5:00 p.m. Mountain Time
(GMT -7)
Extended Systems Inc.
Corporate Office:
5777 North Meeker Avenue
Boise, Idaho 83713
Phone: [phone] (in U.S. & Canada)
Phone: [phone] (outside U.S.)
Fax: [phone]
E-mail: [e-mail]
France
[phone]
8:00 a.m. to 5:00 p.m. (GMT+1)
United Kingdom
[phone]
8:00 a.m. to 5:00 p.m. (GMT)
Benelux
[phone]
8:00 a.m. to 5:00 p.m. (GMT+1)
Germany
[phone]
9:00 a.m. to 5:00 p.m. (GMT+1)