Printer User Manual

Page 27
Appendix B
Trouble Shooting Guide
PROBLEM POSSIBLE CAUSE SOLUTION
Printer will not turn on Discharged Battery Recharge battery overnight.
Charge LED not lighting No AC power Check AC outlet and adapter.
when AC adapter is
plugged in Bad AC Adapter Battery pack fully charged.
Battery not Charging Battery incorrectly Check Battery installation
installed or no AC. and AC adapter.
Poor print Quality Worn ribbon Replace ribbon.
Paper not feeding Obstruction in paper Check the paper path.
path or improperly Verify installation.
installed. Use paper with the right thickness
Error LED on Steady Print Mechanism Jam Press <FEED> to clear problem.
Low Battery If problem persists recharge
battery or cycle power.
Low-BAT LED on Steady Low AC or Battery. Recharge Battery
Prints illegible characters Improper Baud rate Verify the printer and Host setting.
and parity. Match, use test print to verify
Printer setting.
In MS-DOS use write direct to port
In WINDOWS use Generic printer
driver, print manger and direct
write to port.
Printer will not print Improper cabling. For MSP verify that PC's pins 6,8
and 20 tied together.
For MPP make proper cable is in
use, all 25 pins connected
straight through.