Use and Care Manual

23
1 Year Limited Warranty
We Cover
This warranty covers any defects in the parts or manufacturing of the Express Water Direct Sy󰍰em. We will
give you new replacement parts in exchange for any defective parts. This doesn’t apply to consumable
items like lters or membranes.
What to Do
Give us a call at 1-800-992-8876 and describe the problem to our support. Be sure to have a copy of your
purchase conrmation email or receipt. Our support will verify that the product and problem are under
warranty and help you arrange to send your defective part back to Express Water with a copy of your
receipt and contact information (name, address, phone number, email address). Support will help arrange
sending of the defective item/part, the delivery of your replacement part, as well as guide you through the
in󰍰allation.
Time Covered
This warranty is eective for 1 full year from the date of original purchase.
Not Covered
This warranty does not cover labor for removal or in󰍰allation, accumulation of dirt or grime (you are
responsible for your own cleaning), sy󰍰ems with the serial number removed or altered, damage from
improper 󰍰orage (high or low temperature, sun damage, etc), damage from a sy󰍰em not in󰍰alled as
in󰍰ructions directed, anyone other than the original purchaser, damage from sy󰍰em abuse or unintended
operation of sy󰍰em, acts of God, improper water source, modication, negligence, commercial use of the
sy󰍰em, Filters, incidental damages from sy󰍰em failure, sy󰍰ems used with parts not provided by Express
Water (including tanks, lters, faucets, pumps, diverter valves), or cosmetic damages.
Your Province/State
Some provinces/󰍰ates has further regulation on damages and warranty coverage. You may have other
rights depending on your 󰍰ate.
Support
For warranty que󰍰ions, service, or help give us a call Monday - Friday 10 am to 5 pm PST:
1-800-992-8876, or email us at: [e-mail]
Date