Specifications

19-1
GENERAL QUESTIONS
GENERAL QUESTIONS
Q: Where Can I Obtain Your Latest
Brochure?
A: Our latest brochures are available from
Approved Retailers or can be viewed and printed
from the download section on our website
www.explorer-group.co.uk. A request form can
also be completed should you wish to receive a
printed copy of our latest brochures.
Q: Why Is the Handbook Not Specific To
My Model?
A: Many of the components used in the
manufacture of our motorhomes are identical
throughout our model ranges, so we produce a
generic handbook, which covers all models
manufactured for that season. If the literature
supplied with your motorhome does not answer
your question then please contact your Retailer
for further assistance.
Q. I Require Technical Or Other
Information, Who Can Help Me?
A. The majority of information you require is
available through your Explorer Group Retailer.
Q - Can You Tell Me The Second Hand Price
Of My Motorhome?
A - As a manufacturer we are not involved in the
second hand market. You should contact a
Retailer, The Camping and Caravanning Club and/
or The Caravan Club. They should be able to give
some indication of market value.
Q: Can I Fit A Bicycle Rack/Top Box/Air
Conditioning To My motorhome?
A: It may be possible to fit accessories to your
motorhome but this will depend upon the
internal construction of the roof/walls and
whether they can support the weight of the
accessory. If it is possible your Retailer will be
able to advise you, (or alternatively they will
obtain confirmation and a drawing where
necessary, from The Explorer Group). Please note
that weight of any accessories will reduce your
User Payload allowance.
Q: My Interior Lights Are Not Working,
What Do I Do?
A: It is possible that all of the 230V mains
electrical equipment may not be operated
simultaneously. Check fuses, battery connections
and power supply (master light switch). Refer to
your Retailer for further assistance.
PLEASE NOTE: The internal lights in your
motorhome will not operate whilst the
motorhome engine is running.
Q: Where Can I Get Spare Parts For My
Motorhome?
A: Retailers will be able to source most parts you
require. For details of your nearest Explorer
Group Retailer please refer to our Find A
Retailer section on our website, or call 01207
699 000 for assistance.
Q. How Many Years Will Spare Parts Be
Available For My Motorhome?
A. The Explorer Group will endeavour to supply
spare parts for a motorhome, for at least 8 years
from new.
Q. Why Don’t You Stock Parts At The
Explorer Group Factory?
A. Due to the volume of models we produce it is
not possible for us to maintain stock levels of
every individual component used in our
manufacturing process. We do stock commonly
requested items, but some items must be made
to order
Q. What If The Parts Are No Longer
Available?
A. Where an original part is no longer available,
whenever possible we will suggest a suitable
alternative if it is available.
Q: Who Can Service My Motorhome?
A: Your supplying Retailer is obliged to undertake
your warranty work. However, any approved
Explorer Group Retailer or Service Centre can
undertake the work, but this is at their discretion.
We will also accept services completed by a
NCC approved company, but they will not be
able to undertake warranty work if they are not
approved by Explorer Group.
Q. I Am Having Trouble Booking My
Motorhome in For Its Service, In Line With
The Requirements. What Timescale Is
Acceptable?
A. We will allow a delay of 60 days after your
service is due, but subsequent annual services
should still be undertaken as close as possible to
the anniversary of the original date of purchase.