Specifications

Q: WHO CAN SERVICE MY
MOTORHOME?
A: We would always recommend that an
approved Explorer Group Retailer, or
Service Centre undertakes the annual
service. However, we will accept services
completed by a Jones Vening approved
company.
Q: WHO CAN CARRY OUT
WARRANTY WORK ON MY
MOTORHOME?
A: Your supplying Retailer is not obliged
to undertake your warranty work.
However, any approved Explorer Group
Retailer or Service Centre can undertake
the work, but this is at their discretion.
Q: I AM HAVING TROUBLE BOOKING
MY MOTORHOME FOR ITS SERVICE,
IN LINE WITH THE REQUIREMENTS.
WHAT TIMESCALE IS ACCEPTABLE?
A: We will allow a delay of 60 days after
your 1st service is due, but subsequent
annual services should still be undertaken
as close as possible to the anniversary of
the original date of registration except for
years 3 and 5 which must be on or before.
Q: I HAVE A PROBLEM WITH MY
MOTORHOME, WHO CAN HELP ME?
A: We would always recommend that you
contact your supplying Retailer, or if this is
not convenient, your local Explorer Group
retailer or Explorer Group Approved
Service Centre, so that an inspection can
take place, and the necessary course of
action agreed.
Q: I AM UNHAPPY WITH THE
SERVICE I HAVE RECEIVED FROM MY
RETAILER, WHERE DO I GO FROM
HERE?
A: We would recommend that you write to
your Retailer, detailing your problems and
requirements, requesting a response
explaining how they will resolve your
complaint. A copy of your letter can be
forwarded to Customer Services at The
Explorer Group, quoting the serial
number of your motorhome.
Please be assured that we will assist your
Retailer in resolving any problems.
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Frequently Asked Questions (FAQs)