Specifications

GENERAL QUESTIONS
Q: WHERE CAN I OBTAIN YOUR
LATEST BROCHURE?
A: Our latest brochures are available from
Approved Retailers or can be viewed and
printed from the downloads section on
our website www.explorer-group.co.uk.
A request form can also be completed
should you wish to receive a printured
copy of our latest brochures.
Q: CAN I PURCHASE INSURANCE
FOR MY MOTORHOME THROUGH
THE EXPLORER GROUP?
A: Not directly, but we offer an online
vehicle insurance quotation request
service through Bakers of Cheltenham via
our website at www.explorer-group.co.uk
Q: CAN I COME TO THE FACTORY TO
PURCHASE MOTORHOMES DIRECT?
A: Our motorhomes are only available
through our Approved Retailer network.
Q: WHERE IS MY NEAREST
RETAILER?
A: Please refer to our Find A Retailer
section on our website- www.explorer-
group.co.uk, or telephone [phone]
and ask for Customer Services.
Q: AT WHICH RETAILER CAN I VIEW
THE LATEST MODELS?
A: The Find A Retailer section on our
website will show which brands and
model types each Retailer sells. You will
need to contact the Retailer directly to find
out if they have a particular model in
stock, or on order.
Q: CAN I PURCHASE A HANDBOOK
AND HOW MUCH DOES IT COST?
A: Some of the most recent handbooks
are available to view in the Downloads
section on our website. Printed copies
can also be purchased at a cost of
£15.00.
We can accept payment by credit or debit
card and you should contact us by
telephoning 01207 699 000 and ask for
Customer Services.
Alternatively please send a cheque made
payable to "The Explorer Group Ltd" to
Customer Services, The Explorer Group,
Explorer House, Delves Lane, Consett,
Co Durham, DH8 7PE.
Your covering letter should give details
of your motorhome including the
VIN/Conversion number and your
name/address to which we will post your
handbook. Please be advised that original
handbooks are not always available and
you may receive a photocopy.
Q: WHY IS THE HANDBOOK NOT
SPECIFIC TO MY MODEL?
A: Many of the components used in the
manufacture of our motorhomes are
identical throughout our model ranges, so
we produce a generic handbook, which
covers all models manufactured for that
season. If the literature supplied with your
motorhome does not answer your
question then please contact your Retailer
for further assistance.
80
Frequently Asked Questions (FAQs)