Specifications

Q. WHO CAN SERVICE MY
CARAVAN?
A. We would always recommend that an
approved Explorer Group Retailer, or
Service Centre undertakes the annual
service. However, we will accept services
completed by a Jones Vening approved
company.
Q. WHO CAN CARRY OUT
WARRANTY WORK ON MY
CARAVAN?
A. Your supplying Retailer is obliged to
undertake your warranty work. However,
any approved Explorer Group Retailer or
Service Centre can undertake the work,
but this is at their discretion.
Q. I AM HAVING TROUBLE BOOKING
MY CARAVAN FOR ITS SERVICE, IN
LINE WITH THE REQUIREMENTS.
WHAT TIMESCALE IS ACCEPTABLE?
A. If the original date of purchase is on or
after 1 September 2002, we will allow a
delay of 10 weeks after your service is
due, but subsequent annual services
should still be undertaken as close as
possible to the anniversary of the original
date of purchase. If the original date of
purchase was before 1 September 2002,
you will need to contact MB&G Insurance,
details of which can be found in your
extended warranty policy booklet.
Q. I HAVE A PROBLEM WITH MY
CARAVAN, WHO CAN HELP ME?
A. We would always recommend that you
contact your supplying Retailer, or if this is
not convenient, your local Explorer Group
retailer or Explorer Group Approved
Service Centre, so that an inspection can
take place, and the necessary course of
action agreed.
Q. I AM UNHAPPY WITH THE
SERVICE I HAVE RECEIVED FROM MY
RETAILER, WHERE DO I GO FROM
HERE?
A. We would recommend that you write to
your Retailer, detailing your problems and
requirements, requesting a response
explaining how they will resolve your
complaint. A copy of your letter can also
be forwarded to The Explorer Group
Customer Relations Manager, quoting the
serial number of your caravan.
Please be assured that we will assist your
Retailer in resolving any problems.
Frequently Asked Questions (FAQs)
Explorer Group 2005 Touring Caravan Handbook
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