Specifications

WARRANTY RELATED
QUESTIONS
Q. DOES MY CARAVAN HAVE A
WARRANTY?
A. Our warranty arrangements are as
follows:
If the original date of purchase is on or
after 1 September 02, your caravan
conversion is supplied with a 3 year
manufacturer's warranty, details of which
can be found in your owner's handbook.
In addition, there is also a 5-year water
ingress Code of Practice.
If the original date of purchase is before 1
September 02 your caravan conversion
was supplied with a 1 year manufacturer's
warranty and a 2 year extended warranty
underwritten by MB&G Insurance. The
Explorer Group paid for the extended
warranty on receipt of the completed
proposal form, from the Retailer. You
should have a copy of this form within
your extended warranty policy booklet.
The 5-year water ingress Code of Practice
may also apply depending on the original
date of purchase
All warranties are dependant upon
compliance with the relevant terms and
conditions, particularly regarding annual
servicing. Full details are supplied in the
owners' literature pack.
Q. CAN I EXTEND THE WARRANTY OF
MY CARAVAN?
A. Yes, if you bought before 1 September
02. After this date, the 3-year Explorer
Group warranty cannot be extended, but
most Retailers offer comprehensive
packages and these are sold as an
insurance-based policy. Please consult
your nearest Retailer or MB&G Insurance
for further advice.
Q. IS THE WARRANTY
TRANSFERABLE TO SUBSEQUENT
OWNERS?
A. The warranty can be transferred to
subsequent owners, for a payment of £25.
For caravans purchased on or after 1
September 02, your cheque should be
forwarded to The Explorer Group quoting
the serial number of your caravan. For
purchases before 1 September 02, please
contact MB&G Insurance. In order for the
warranty to be transferred, the relevant
terms and conditions, particularly
regarding annual servicing must be
adhered to.
Q. DOES MY CARAVAN NEED TO BE
SERVICED EVERY YEAR?
A. In order to protect your investment and
to comply with the warranty conditions,
you must have your caravan serviced
annually. We strongly recommend that
you continue to have your caravan
professionally serviced, even after the
warranty has expired.
Q: CAN I TAKE MY TOURING
CARAVAN FOR AN ANNUAL SERVICE
AT A RETAILER OR SERVICE
CENTER, OTHER THAN WHERE I
PURCHASED IT?
A: Customers can take their touring
caravan to any approved Explorer Group
Retailer or Service Centre, providing that
the Retailer or Service Centre agrees to
do this work.
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Frequently Asked Questions (FAQs)