Use Instructions

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willowpump.com l text or call 1-888-WILLOW-3 Willow Wearable Breast Pump Generation 3 Instructions for Use
OTHER
ISSUES
TO RESOLVE ISSUE
Pump does
not stop
pumping
• Press Pump/Pause button. Break latch and remove Pump.
• If issues persists, break latch and remove Pump. Then press On/Off button
to turn Pump off.
Pump or
Charger gets
wet
(immersed
in water).
• Dry Pump o immediately. Prop Pump upright with charger port down and
blue suction controls up, and let dry overnight. Do not use Pump or Charger for 24 hrs.
• Contact Customer Care.
Pump is not
charging.
• Ensure Charger is fully plugged into Pump Power Port.
Device needs
to be reset.
• Reset by gently inserting end of a small object, such as a paper clip or earring back,
into the reset Button beneath the Power Port.
The Willow Breast Pump Generation 3 is not a serviceable device.
OTHER
ISSUES
TO RESOLVE ISSUE
A lot of air
in Milk Bag
or bag full
indicator with
<4 oz. of milk
pumped.
New users may experience air in the bag. The goal is to reduce the amount of air
in the bag over time using these tips:
• Evaluate the seal between Pump and breast.
1. Make sure bra is not in between Pump and breast.
2. Check to see if there is a gap between the Flange and your breast while pumping.
If you see a gap, press the Pump against your breast and tighten bra straps.
If the problem persists, try a dierent bra that holds Willow securely against your breast.
• Make sure Pump is paused before breaking latch.
• You may not have the correct Flange size
(reference Section 2. GETTING STARTED - Willow Flange Size).
Decreased
(low) Pump
suction.
• The Pump has seven suction settings; push up arrow to increase suction.
• Check your Flanges and Flextubes
™
for signs of wear.
They should be replaced after three months of use.
• If that does not work, try the following:
1.
Check connections between Flange, Flextube
™
and Milk Bag to ensure all are secure.
2.
Visually inspect Flange, Flextube
™
and Milk Bag and replace if damaged.
3.
Check that power is on and battery has sufficient charge.
4.
Press Pump securely against breast.
Pump stops
pumping.
• Pump stops automatically after 25 minutes -
Pump/Pause button pulses - press Pump/Pause to re-start Pump.
• Pump may have stopped because Milk Bag is full -
Pump/Pause button solid - check Milk Bag.
• Pump/Pause button may have been pressed -
Pump/Pause button pulses white - Press Pump/Pause button to continue pumping.
• Check to see if low battery - On/Off button light is solid red.