Use Instructions

6
43
42
willowpump.com l text or call 1-888-WILLOW-3 Willow Wearable Breast Pump Generation 3 Instructions for Use
OTHER
ISSUES
TO RESOLVE ISSUE
Pump does
not “pump.”
• If this is your rst time using Willow, you may need to wake up Willow by plugging the charger
into an outlet and into Willow (reference Section 2. GETTING STARTED – Wake up Willow).
• Check that Pump is not plugged into Charger.
• Conrm that Pump is powered on by pressing the On/Off button until Pump lights up.
• Conrm battery level is orange or green. If red, recharge Pump.
Milk does
not flow.
• If let-down has not yet occurred, consider leaving Pump on breast for longer
period of time to observe for possible delayed let-down. Note: Initial milk let-down time is
unique for each person and varies by many factors.
• Check nipple alignment, pause pump, break latch, and remove from breast.
Realign Willow as described below.
• You may not have the correct Flange size for Willow
(reference Section 2. GETTING STARTED - Willow Flange Size).
Need to
realign
Willow.
• Pause Pump, break latch, and remove Pump from breast. Realign Willow fully assembled (reference
Section 3 - PUMPING - Realignment Tips).
• You may also separate the Pump from the Flange to realign. To do this, perform Flip to Finish before
realigning (reference Section 4. ENDING YOUR SESSION - Flip to Finish). Then, center your nipple in
the Flange Tunnel and bring the Pump to your breast (reference Section 3. PUMPING - Alignment).
Discomfort
while
pumping.
If experiencing excessive discomfort try the following
(reference Section 3. PUMPING - Alignment):
• Make sure to press Willow rmly against breast during Stimulation phase.
• Tighten bra to make sure Willow is held rmly against breast.
• Decrease suction level.
• Realign Willow (see above).
• You may be pumping for too long. Willow shuts o automatically after 25 minutes.
• You may not have the correct Flange size
(reference Section 2. GETTING STARTED – Willow Flange Size).
• Stop and see medical professional or breastfeeding specialist.
WHEN PUMP IS IN USE
Orange Blinking
Check assembly.
Separate Flange from Pump and check the 3 connections
(reference Section 3. PUMPING - Assembly):
1. Milk Bag One-way Valve to Flextube.
™
2. Flextube
™
to Flange Spout.
3. When closing pump, bring straight onto ange, not at angle.
If the issue persists, contact Customer Care.
White Pulsing and
Orange Blinking
Check seal.
Reposition Pump with special attention to these tips
(reference Section 3. PUMPING - Alignment):
1. Bra is not between Pump and breast.
2. Pump is pressed securely against breast while trying to latch.
If the issue persists, complete steps for orange blinking alert
(Milk Bag, Flextube
™
or Flange not assembled correctly).
White Solid
Milk Bag is full.
Remove full bag and store properly.
Change bag and continue pumping.
White Pulsing
Pump paused and
waiting for next
command, or
Pumping time exceeded
25 minutes, so
automatically paused.
• To continue pumping, press Pump/Pause button.
• To end session, break latch and remove Pump.