IFU-1014 Rev 2 Project Katharine Instructions for use ECO-4967 Release Date: 10/04/2019 Content Slides 1-2 Cover Pages Slides 3-60 Internal Pages
TABLE OF CONTENTS 1. Overview 2 2. Getting Started 8 Flange Sizing Guide Get the Right Bra Boil Flange & Flextube™ Wake Up Willow 3. Pumping 13 Turn on Pump Assembly Alignment Initiate Latch Phases of Willow Secure Pump in Bra Suction Levels Realignment Tips 4. Ending Your Session 28 Pause Pump Break Latch & Remove Pump Flip to Finish Remove Milk Bag Charging Willow 5. Cleaning, Transfer & Storage 36 6. Troubleshooting 41 7.
1. OVERVIEW SAFETY INFORMATION Read all instructions prior to use. Please follow guidelines below when using the Willow Wearable Breast Pump Generation 3. 18. 19. 20. 21. 22. 23. WARNINGS: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 2 Use product only for its intended use as described in this Instructions for Use pamphlet. This is a personal care product for a single user and should not be shared between users. Only use Willow Breast Pump Generation 3 parts; do not substitute.
INDICATIONS FOR USE 1 PRODUCT PARTS Who should use the Willow Wearable Breast Pump Generation 3? The Willow Wearable Breast Pump Generation 3 is intended to express milk from lactating women in order to collect breast milk from their breasts. The device is intended for a single user. Willow Pump Generation 3 Flange Flextube™ CONTRAINDICATION Do NOT use this Pump if you have an active implanted device that would be affected by a magnetic field (e.g., pacemaker, implantable cardioverter defibrillator).
The Willow Breast Pump Generation 3 is a personal use, cordless breast Pump for single and double pumping. The product includes: re-chargeable Pump(s), Flange(s), Flextube(s)™ and disposable Milk Bags.
CHECK YOUR FLANGE FIT 2. GETTING STARTED Choosing the right flange size is critical to successful pumping. Make sure your Flange fits properly. WILLOW FLANGE SIZE What’s your Willow size? Your size for Willow might be different than the size you use for another pump! Using the right size for your Flange or Milk Container can make all the difference when it comes to comfort and the volume you get with Willow. Visit willowpump.
BOIL FLANGE & FLEXTUBE™ - FOR FIRST USE ONLY GET THE RIGHT BRA The bra you wear while pumping with Willow needs to keep the Pump pressed firmly and securely against your breast. Pick the right bra: › Full coverage › Has a flap › Made of stretchy fabric › No underwires or padding a. Separate Flange from Pump fig 2a Pull Pump away from Flange to separate. 2 No gaps! The blue thumbpad on the Flange should be firmly pressed against your skin. b. Remove film between Pump and Flange. c.
WAKE UP WILLOW GET THE APP Pump comes partially charged, but needs to wake up. The app is an optional pumping partner and can be downloaded from the App Store (iPhone) or Google Play Store (Android). a. Plug Charger into outlet, then into Pump. b. Wait until Pump lights up. c. Unplug Charger from Pump. It can help you: › View your suction level › Track volume › See which phase you are in 3. PUMPING › Wear a nursing bra that keeps Pump firmly and securely in place.
ASSEMBLY BEFORE USING PUMP Examine Pump and accessories for any damage, cracks, chips or wear. a. Connect Flextube™ to Flange fig 3b Push Flextube™ Tip all the way down onto Flange Spout. b. Attach Milk Bag fig 3c Slide Flextube™ Collar into top of Flange. Listen for Collar to ‘click’ into place. fig 3d Slide Flange Door open by pushing the blue thumb pad in and sliding up. fig 3e After sliding Door up, pull open. 3 click! Make sure the edges are flush.
fig 3f Drape a new Milk Bag over Flange with writing “THIS SIDE UP” facing away from Flange. fig 3g Firmly press Milk Bag’s Oneway Valve onto Flextube™ collar. Make sure Valve is securely attached to collar. fig 3h Close Flange Door by swinging closed and sliding down. fig 3i The Milk Bag is bigger than the Flange. To fit it, press center of bag into deepest part of Flange then tuck edges. 3 fig 3j Tuck bag under tabs on Flange.
ALIGNMENT To align, hold the Flange against your breast so you can see if your nipple is centered in the Flange Tunnel. You may need to bend forward. After you’ve aligned, look through the clear Flange to confirm your nipple is centered before connecting the Pump. The tip of your nipple should NOT touch the top, sides or bottom of the Flange Tunnel. If it does, try again. Aligning this way can help you confirm you’re aligned when you’re learning how to use Willow.
When you’ve confirmed your nipple is centered, connect the Pump to the Flange. INITIATE LATCH a. Hold Pump firmly against your breast. fig 3m Using your other hand, bring the Pump straight on to the Flange until they connect. fig 3n Firmly hold Pump against your breast and press Play to initiate latch. b. Press Pump/Pause button to initiate latch and begin pumping. C. Continue to hold Pump firmly against your breast until it is latched. Wait until Pump reaches Stimulation.
PHASES OF WILLOW SECURE PUMP IN BRA While pumping, you are going to hear several different sounds that indicate which phase you are in. Many women transition to Expression within 2 minutes, but this can vary. about 10 seconds about 2 minutes (transitions automatically) INITIATE LATCH Louder, slower sounds STIMULATION Short, quick sounds EXPRESSION Slow, quiet sounds The Pump is establishing Pump cycles quickly to Pump has detected suction. Remember encourage ‘let-down.’ Milk let-down.
If you are still in Stimulation phase after about 2 minutes... › Make sure your bra is keeping Willow pressed securely against your breast, especially at the top of the Pump. › Press Pump/Pause button, break latch and check alignment (See Section 3. PUMPING - Alignment). SUCTION LEVELS › Use the increase/decrease buttons on the pump at any point during your session to find the suction level that’s right for you.
REALIGNMENT TIPS Once you start pumping, you may need to realign if you... › Experience excessive discomfort or pain that is not alleviated by pressing Willow firmly against your breast or adjusting suction level › Do not reach Expression phase within 2 minutes › Experience lower than expected milk volume fig 3r Bend forward and bring the Pump to your breast. fig 3s After you’ve secured the Pump and Flange, hold the Pump firmly against your breast, taking care to prevent Pump from shifting.
4. ENDING YOUR SESSION BREAK LATCH & REMOVE PUMP PAUSE PUMP TIP: There will be some milk in the Flange; the next step will help you capture it. To pause while pumping, press Pump/Pause button. Press it again to resume pumping. Pump stopped automatically? This happens when: White Pulsing Indicator – Auto-Pause: After 25 minutes of continuous pumping, Pump will pause. To continue pumping, press Pump/Pause button. 4 White Solid Indicator – Full Milk Bag: When Milk Bag is full, Pump stops pumping.
FLIP TO FINISH Flip to Finish helps you capture the remaining milk in your Flange. Follow the steps below to move the last bit of milk from the Flange Tunnel into the Milk Bag. fig 4f TILT until pump starts to gulp milk. fig 4e With Flange side up, ROTATE so blue thumb pad is pointing toward you. fig 4g HOLD until milk completely disappears and you hear one loud slurp (typically 3 to 4 gulps at this point).
fig 4i When finished flip Pump back over so the Flange side is up. fig 4j Slowly pull the Flange away from the Pump, keeping the Flange facing up to avoid spills. Be careful not to tip the Flange too far. fig 4k Look to see if any milk remains in the Flextube.™ A few drops is normal. fig 4l If more than a few drops are present, turn Pump back on, attach Flange, Press Pump/Pause button and repeat Flip to Finish. 4 TIP: To easily separate Flange from Pump, hold near the bottom and pull apart.
REMOVE MILK BAG CHARGING WILLOW PUMP TURNS OFF AUTOMATICALLY WHEN FLANGE IS DETACHED FROM PUMP. Pump may also be turned off manually by pressing On/Off button. CHARGE Check battery level after each use by pressing On/Off button. If the battery level is low, charge Pump with Charger provided. 1. Plug Charger into Pump’s Power Port. 2. Plug other end of Charger into any standard electrical outlet (120 V). 3. Once Pump is charged, remove Charger from Pump and unplug from electrical outlet.
AFTER EVERY USE, FOLLOW THESE DIRECTIONS TO CLEAN FLANGE & FLEXTUBE™: 5. CLEANING, TRANSFER & STORAGE 1. RINSE IMMEDIATELY Separate Flange from Pump, then separate Flextube™ from Flange, and rinse both parts with water to avoid buildup of breast milk residue and prevent bacterial growth. CLEANING & MAINTENANCE First Time Use After Each Use Wake up Pump by plugging in for a few seconds. No cleaning required; wipe with damp cloth as needed. Do not immerse Pump in water.
MILK STORAGE GUIDELINES La Leche League International Storage Duration Guidelines For Breast Milk for use with healthy full term babies. fig 5c Use small brush to clean inside top opening and area under Collar. fig 5d Insert small brush into Tip at bottom and clean. WHERE TEMPERATURE TIME Room Temperature 60 to 85°F (16 to 29°C) 4 hours (ideal) up to 6 hours (acceptable)* Refrigerator Freezer Deep Freezer 4. RINSE FOR 20 SECONDS Rinse both parts thoroughly with hot water for 20 seconds (minimum).
TO EMPTY MILK BAG Use clean scissors to cut on dotted line below Label Area on Milk Bag. fig 5e Place spout into bottle and slowly tilt bag. fig 5f Pour milk into bottle. To release as much as possible, squeeze bag. Discard Milk Bag, please recycle. 6. TROUBLESHOOTING Use table to help solve any problems that may arise. If problem persists or to report unexpected operation or events, contact Customer Care. PUMP POWER LEVEL INDICATORS Enough charge for 2+ sessions. Pump is ready to pump.
WHEN PUMP IS IN USE OTHER ISSUES Separate Flange from Pump and check the 3 connections Check assembly. Orange Blinking (reference Section 3. PUMPING - Assembly): 1. Milk Bag One-way Valve to Flextube.™ 2. Flextube™ to Flange Spout. 3. When closing pump, bring straight onto flange, not at angle. Pump does not “pump.” • If this is your first time using Willow, you may need to wake up Willow by plugging the charger into an outlet and into Willow (reference Section 2. GETTING STARTED – Wake up Willow).
OTHER ISSUES OTHER ISSUES TO RESOLVE ISSUE A lot of air in Milk Bag or bag full indicator with <4 oz. of milk pumped. New users may experience air in the bag. The goal is to reduce the amount of air in the bag over time using these tips: • Evaluate the seal between Pump and breast. 1. Make sure bra is not in between Pump and breast. 2. Check to see if there is a gap between the Flange and your breast while pumping. If you see a gap, press the Pump against your breast and tighten bra straps.
products. Improper or incorrectly performed maintenance or repair, or use of non-Willow brand replacement parts may invalidate this limited warranty. 7.
TECHNICAL SPECIFICATIONS Electromagnetic Compatibility Compliance Statement Information POWER REQUIREMENTS The Willow Breast Pump Generation 3 may be used at home, office, or other general areas. Special consideration should be given to use: › During Medical Procedures: Do not use the Willow pump during any medical procedure or during imaging. For example, do not use pump during RF ablation of a skin anomaly, x-ray, MRI, or ultrasound.
Warning: Use of accessories other than those specified by Exploramed NC7 may result in increased emissions or decreased immunity of the Willow Breast Pump Generation 3. The Willow Breast Pump Generation 3 has no essential performance; however, it was tested for immunity to electromagnetic disturbances. The Willow Breast Pump Generation 3 passed with the following acceptance criteria: pumping vacuum does not exceed a safe level and no components fail.
GUIDANCE AND MANUFACTURER’S DECLARATION – ELECTROMAGNETIC EMISSIONS GUIDANCE AND MANUFACTURER’S DECLARATION – ELECTROMAGNETIC IMMUNITY The Willow Breast Pump Generation 3 is intended for use in the electromagnetic environment specified below. The customer or user of the Breast Pump should assure that it is used in such an environment. The Willow Breast Pump Generation 3 is intended for use in the electromagnetic environment specified below.
GUIDANCE AND MANUFACTURER’S DECLARATION – ELECTROMAGNETIC EMISSIONS GUIDANCE AND MANUFACTURER’S DECLARATION – ELECTROMAGNETIC EMISSIONS The Willow Breast Pump Generation 3 is intended for use in the electromagnetic environment specified below. The customer or user of the Breast Pump should assure that it is used in such an environment. The Willow Breast Pump Generation 3 is intended for use in the electromagnetic environment specified below.
GUIDANCE AND MANUFACTURER’S DECLARATION – ELECTROMAGNETIC EMISSIONS a. Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and landmobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy. To assess the electromagnetic environment due to fixed RF transmitters, an electromagnetic site survey should be considered.
SYMBOLS SYMBOL SYMBOLS DEFINITION DEFINITION SYMBOL DEFINITION SYMBOL DEFINITION Manufacturer Keep away from heat Keep dry Type BF Applied Part Date of Manufacture Temperature Limit Class II Equipment – Device does not rely on earth plug or power cord. Ingress Protection Lot Number Humidity Limitation Indoor use only Do not throw in trash. Send to a recycling center. Do not reuse. Radiation Recycling Product tested by Intertek and found in compliance with standards listed.
Manufactured for: Exploramed NC7, Inc. d/b/a Willow 1975 W. El Camino Real #306 Mountain View, CA 94040 United States Contact Information: Customer Care phone: 1-888-WILLOW-3 email: care@willowpump.com ©2019 Willow. All rights reserved. Willow, Flextube and the stylized “W” are trademarks or registered trademarks of Willow in the United States and other countries. Patent: www.willowpump.com/patents/ CAREFULLY READ ALL INSTRUCTIONS PRIOR TO USE Save instructions and sales receipt for future reference.
