User Guide Update Manager and FTB-Care
Copyright © 2010–2014 EXFO Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form, be it electronically, mechanically, or by any other means such as photocopying, recording or otherwise, without the prior written permission of EXFO Inc. (EXFO). Information provided by EXFO is believed to be accurate and reliable.
Contents 1 Introducing Update Manager ...................................................................... 1 2 Setting Up and Using Update Manager ...................................................... 3 Selecting the Location of the Update and Installation Packages .............................................4 Installing Software Products ...................................................................................................6 Updating Products ................................................
1 Introducing Update Manager Note: The appearance of the different windows may differ slightly from those presented in this documentation, depending on the type of unit that you have. Update Manager enables you to manage the applications developed for your unit and test instruments. With the provided wizard you can add, update or remove products. You can quickly see what is installed on your unit, and which updates are available.
2 Setting Up and Using Update Manager Once you have set the location for the software products that you want to add or upgrade, you can start using Update Manager directly. Note: Adding or upgrading products in Update Manager does not activate any of the software options that you may have purchased for these products. Once the products are installed on your unit, you need to activate the appropriate software options.
Setting Up and Using Update Manager Selecting the Location of the Update and Installation Packages Selecting the Location of the Update and Installation Packages By default, Update Manager will look for the installation and update packages in the default folder. However, you can store them into another folder of your choice on your unit. On FTB-500 and IQS-600 units, the default folder is D:\SoftwareUpdate.
Setting Up and Using Update Manager Selecting the Location of the Update and Installation Packages To select the location of the update and installation packages: 1. From the button bar, tap Settings. 2. Select Use the Following Location, then either type the new path or use the Browse button to locate it. 3. Once the new location is selected, tap OK to close the window.
Setting Up and Using Update Manager Installing Software Products Installing Software Products You can install one or several products at a time among the list of available products. Before attempting to install products, you may want to ensure that the folder containing the installation packages is correctly defined (see Selecting the Location of the Update and Installation Packages on page 4).
Setting Up and Using Update Manager Installing Software Products As you proceed through the wizard steps, you will notice different installation statuses for your products: Installation Status Definition Ready to install The product is waiting in queue to be installed or updated. Ready to uninstall The product is waiting in queue to be removed (uninstalled). Note: Products for which Update Manager must remove the old version before installing the new one will also appear as “Ready to uninstall”.
Setting Up and Using Update Manager Installing Software Products To install software products from Update Manager: 1. Make sure that the unit and instrument applications are closed before proceeding with the installation. 2. Ensure that your unit will remain powered on during the installation by connecting it to a power outlet or by making sure that the batteries are fully charged. 3. If you have not done so already, select a location from where Update Manager will take the files.
Setting Up and Using Update Manager Installing Software Products 4. From the button bar, tap Add Products. Note: If the Add Products button is not available, it may be that there are no new products to install. It may also mean that the folder containing the installation packages is not defined correctly, or that the installation files have not been copied to this folder. Note: You will be notified if the product cannot be installed due to licensing authorization, for example.
Setting Up and Using Update Manager Installing Software Products 7. Select all the check boxes corresponding to the products that you want to install. If more than one version is available, specify the desired version. A clock icon ( ) is displayed for the products that include a trial-mode version. A trial-mode enabled product version includes features that you can use for the trial period even if the unit does not have a valid FTB-Care license (FTB-Care is not offered on MAX-700 units).
Setting Up and Using Update Manager Installing Software Products 8. When your selection is complete, tap Next. Note: All the products that you have selected for installation are listed. 9. Tap Install to start the installation. Note: If the unit and instrument applications are not closed, Update Manager prompts you to close them at this point.
Setting Up and Using Update Manager Installing Software Products 10. Read and accept the general End-User License Agreement (EULA), and then tap Next. 11. When applicable, read and accept the products’ license agreements, and then tap Next.
Setting Up and Using Update Manager Installing Software Products 12. When applicable, read all safety instructions, confirm that you have read them, and then tap Install. 13. Tap Finish to exit the wizard. The applications that you have just installed now appear on the list of currently installed products in the main window.
Setting Up and Using Update Manager Updating Products Updating Products All products already installed on your unit appear on the list of currently installed products. As soon as an update is available for a particular product (in the folder containing the update packages), the icon is displayed.
Setting Up and Using Update Manager Updating Products To update products: 1. Make sure that the unit and instrument applications are closed before proceeding with the installation. 2. Ensure that your unit will remain powered on during the installation by connecting it to a power outlet or by making sure that the batteries are fully charged. 3. From the button bar, tap Update Products. Note: If the Update Products button is not available, it may be that there are no updates to install.
Setting Up and Using Update Manager Updating Products 5. Select the products that you want to update. If more than one version is available, specify the desired version by ensuring the relevant check box is selected. A clock icon ( ) is displayed for the products that include a trial-mode version. A trial-mode enabled product version includes features that you can use for the trial period even if the unit does not have a valid FTB-Care license (FTB-Care is not offered on MAX-700 units).
Setting Up and Using Update Manager Updating Products 6. When your selection is complete, tap Next. Note: All the products that you have selected for installation are listed. 7. Tap Next to start the installation. Note: If the unit and instrument applications are not closed, Update Manager prompts you to close them at this point.
Setting Up and Using Update Manager Updating Products 8. Read and accept the general End-User License Agreement (EULA), and then tap Next. 9. When applicable, read and accept the products’ license agreements, and then tap Next.
Setting Up and Using Update Manager Updating Products 10. When applicable, read all safety instructions, confirm that you have read them, and then tap Update. 11. Tap Finish to exit the wizard. The versions that you have just installed are added to the list of currently installed products.
Setting Up and Using Update Manager Removing Products Removing Products You can remove products that you no longer use. To remove products: 1. Make sure that the unit and instrument applications are closed before proceeding with the removal of products. 2. Ensure that your unit will remain powered on during the installation by connecting it to a power outlet or by making sure that the batteries are fully charged. 3. From the button bar, tap Remove Products.
Setting Up and Using Update Manager Removing Products 4. Select all the check boxes corresponding to the products that you want to remove from your unit. 5. When your selection is complete, tap Next.
Setting Up and Using Update Manager Removing Products 6. Tap Remove to start the process. Note: If the unit and instrument applications are not closed, Update Manager prompts you to close them at this point.
Setting Up and Using Update Manager Removing Products 7. When the Products removed successfully window is displayed, tap Finish. The versions that you have just removed no longer appear on the list of currently installed products.
Setting Up and Using Update Manager Displaying All Available Product Versions Displaying All Available Product Versions By default, Update Manager shows only the most recent versions of the software components, but it is also possible to list all versions. To display all available product versions: 1. From the button bar, tap Settings. 2. Under Display options, clear the Show only the most recent product versions check box.
Setting Up and Using Update Manager Displaying All Available Product Versions To display only the most recent product versions: 1. From the button bar, tap Settings. 2. Under Display Options, select the Show only the most recent product versions check box.
Setting Up and Using Update Manager Viewing Installation History Viewing Installation History The installation operations are kept in a log and are available for viewing, directly from your unit. If you want, you can also save the history to a text (.txt) file. This is particularly useful if you ever need to troubleshoot a specific unit. To view installation history: 1. From the button bar, tap Settings. 2. Tap the Show Installation History button.
Setting Up and Using Update Manager Viewing Installation History 3. If you want to save the log to a .txt file, proceed as follows: 3a. From Installation History, tap the Save button. 3b. Enter a name for your file and tap Save. 4. When you have finished, tap Close.
Setting Up and Using Update Manager Activating FTB-Care Licenses Activating FTB-Care Licenses Note: FTB-Care is not offered on MAX-700 units. FTB-Care is a tool that you can use to activate an FTB-Care software license for your unit or test instruments. The FTB-Care license allows you to benefit from various upgrades available on your product for a set period of time, but you can renew this license subsequently at not extra charge.
Setting Up and Using Update Manager Activating FTB-Care Licenses To start the FTB-Care tool: From Update Manager, press the FTB-Care button. To exit the application: From the button bar, press the Update Manager and FTB-Care button.
Setting Up and Using Update Manager Activating FTB-Care Licenses To activate or update an FTB-Care license: 1. From the main window, press Activate License.
Setting Up and Using Update Manager Activating FTB-Care Licenses 2. Select the appropriate license activation type according to your needs. Web: enter a valid My EXFO user account and password. If you are not a registered user of My EXFO, please visit our website at www.exfo.com, and create an account. This operation will take a few minutes and requires only a valid e-mail address. Note: You can also retrieve your password from the My EXFO section on our website.
Setting Up and Using Update Manager Activating FTB-Care Licenses 3. When your selection is complete, press Activate. 4. When the activation completed successfully, press OK. You are now ready to upgrade or install your product. For more information, see Installing Software Products on page 6 or Updating Products on page 14.
3 Troubleshooting Solving Common Problems Before contacting EXFO for technical support, you might want to consider the following solutions to common problems. Note: FTB-Care is not offered on MAX-700 units.The information that could be given about FTB-Care license in the table below does not apply to these units. Problem Probable Cause The Install or Update buttons One of the required are unavailable. XML installation files is missing.
Troubleshooting Solving Common Problems Problem Probable Cause Recommended Action A lock is displayed next to the The product upgrade Ensure that you have a product name. is more recent then valid FTB-Care license. If your FTB-Care not, the release date of license, and the the new software should installation is not be prior to the expiry allowed. date of the FTB-Care license. You just bought your product or package and the module is not already inserted in your platform.
Troubleshooting Solving Common Problems Problem Probable Cause Recommended Action Update Manager is out of date. Install the latest Update The Update Manager Manager version. version is obsolete or older than the newest products contained in the deployment package that you want to install. Product is unavailable. The wrong folder or folder location was selected in the Settings window. Ensure that the specified folder contains the upgrade or installation packages.
Troubleshooting Solving Common Problems Problem You are trying to activate a software license using the Internet and no network connection is available. Probable Cause The network (RJ-45) cable is not connected properly to your unit. Recommended Action Ensure that the network cable is connected properly. The network is down. Ensure that the network is up and configured properly. If the problem persists, contact EXFO.
Troubleshooting Contacting the Technical Support Group Contacting the Technical Support Group To obtain after-sales service or technical support for this product, contact EXFO at one of the following numbers. The Technical Support Group is available to take your calls from Monday to Friday, 8:00 a.m. to 7:00 p.m. (Eastern Time in North America). Technical Support Group 400 Godin Avenue Quebec (Quebec) G1M 2K2 CANADA 1 866 683-0155 (USA and Canada) Tel.: 1 418 683-5498 Fax: 1 418 683-9224 support@exfo.
Troubleshooting Viewing Information About Update Manager Viewing Information About Update Manager You can see information about your product, as well as the contents of the license agreement quickly and easily. To view information about the application: At the bottom of the button bar, tap . Note: To see the Licence Agreement, tap the corresponding button at the bottom of the window.
Index Index A activating software license .......................... 28 after-sales service ........................................ 37 applications installing.................................................. 6 installing new .......................................... 6 removing ............................................... 20 updating................................................ 14 B baseline................................................... 9, 15 C clock icon ....................................
Index T technical support ........................................ 37 trial-mode, adding products ................. 10, 16 troubleshooting common problems ................................ 33 installation............................................. 26 U unavailable product .................................... 35 uninstalling applications ............................. 20 update packages, location ............................ 4 updating products ......................................
P/N: 1066916 www.EXFO.com · info@exfo.com CORPORATE HEADQUARTERS 400 Godin Avenue Quebec (Quebec) G1M 2K2 CANADA Tel.: 1 418 683-0211 · Fax: 1 418 683-2170 EXFO AMERICA 3400 Waterview Parkway Suite 100 Richardson, TX 75080 USA Tel.: 1 972-761-927 · Fax: 1 972-761-9067 EXFO EUROPE Winchester House, School Lane Chandlers Ford, Hampshire S053 4DG ENGLAND Tel.: +44 2380 246 800 · Fax: +44 2380 246 801 EXFO ASIA-PACIFIC 62 Ubi Road 1, #09-01/02 Oxley Bizhub 2 SINGAPORE 408734 Tel.
