User guide

Warranty
Optical Test System 69
Service and Repairs
IMPORTANT
Never send any unit or accessory back to EXFO without a Return
Merchandise Authorization (RMA).
3. If the unit has an internal storage device, do a backup of your data
before sending the unit for repairs.
4. Pack the equipment in its original shipping material. Be sure to include
a statement or report fully detailing the defect and the conditions under
which it was observed.
5. Return the equipment, prepaid, to the address given by the support
personnel. Be sure to write the RMA on the shipping slip. EXFO will
refuse and return any package that does not bear an RMA.
Note: A test setup fee will apply to any returned unit that, after test, is found to
meet the applicable specifications.
After repair, the equipment will be returned with a repair report. If the
equipment is not under warranty, the customer will be invoiced for the cost
appearing on this report. Return-to-customer shipping costs will be paid by
EXFO for equipment under warranty. Shipping insurance is at the
customer’s expense.