User Manual

Fiber Inspection Probe 71
6 Troubleshooting
Solving Common Problems
The table below presents common problems and their solutions.
Problem Solution
I cannot analyze an
image
 The image is not focused properly; use the focus knob on
the probe until the focus indicator displays the best value
available. Yellow indicates an acceptable range, and
green shows the preferred range.
 Ensure that the probe is connected properly.
 Ensure that the connector is aligned properly.
 Ensure that the focus value is sufficient to perform the
analysis.
 Ensure that you are using a high magnitude level.
I cannot see the fiber
on-screen
 Verify the probe connection status to see if
ConnectorMax2 Mobile is detecting the probe properly. If
the probe is connected properly, close ConnectorMax2
Mobile and open it again.
 Ensure the Wi-Fi is on.
 Ensure the probe is on.
The FIP internal
temperature is too high
Let the FIP cool down.
Violation of EXFO
embedded software
copyright
Contact EXFO for technical support.
The auto centering does
not function properly
 Clean the connector.
 Adjust the image focus.
A connection error
occurred
 Ensure that the probe is not currently in use by another
application.
 Try to connect the probe again.