User`s manual

Chapter 1 Installation
www.exatron.com 3/19/01
1-3
Customer In-House Service
Except in the case of Laser Marking Systems, E
XATRON
encourages customer in-house equipment
service and tries to make in-house service as easy as possible to perform. There are no "Void Warranty"
warning stickers on E
XATRON
handlers. E
XATRON
will even honor the warranty on a unit when an in-
house repair attempt leads to further damage to the unit. By using the built-in diagnostic software and
diagnostic tools, it is usually possible for the operator to isolate a problem quickly and effect a repair.
Offshore Warranty Service
An E
XATRON
Handler purchased in the United States and then shipped offshore will be warranted through
E
XATRON
in California. Replacement parts are furnished for a period of one year from date of purchase
with the exception of replacement contactors. In most cases, it will not be necessary to return the worn
part from the offshore user location.
To receive offshore service support, the handler must be purchased through your local E
XATRON
Representative or an extended warranty agreement must be purchased directly from your local E
XATRON
Representative.
Please supply the following information when requesting offshore service or replacement parts:
1. The part number(s) required. If the part number is not known, photocopy the part and fax it to
E
XATRON
.
2. The Model number of the Handler.
3. The type of device being run by the Handler, such as: DIP, SOIC, SOJ, PLCC, LCC, SIP,
PGA, PCB, ZIP, etc.
4. The Handler's serial number.
5. The full shipping address.
6. Any special shipping or customs instructions.
7. Method of shipment, such as: Federal Express, UPS, DHL, U.S. Mail, or the name of your
chosen freight forwarder.
In most cases, faxed requests and shipment of replacement parts orders are processed within twenty-four
hours of receipt by E
XATRON
.