User's Manual

Exalt Communications, Inc.
Exalt i-Series Installation and Management Guide
5000001 14
2007-04-15
RMA Procedures
A return material authorization (RMA) is required prior to returning Product to Exalt for
warranty or out-of-warranty repair/evaluation. As such, Purchaser must use the following
procedure:
1. Contact Exalt and request an RMA number. Please be prepared to provide the serial
number of the Product, the date of purchase, and a description of the failure that is
as complete as possible.
2. Pack the Product in its original container and packing or an equivalent.
3. Write the RMA number CLEARLY on the outside of the shipping box.
4. For services during the Warranty Period, cost of shipment to Exalt’s authorized
service center, taxes, duty, tariffs, risk of loss and insurance charges to Exalt shall
be borne by the Purchaser. Cost of return shipment and insurance charges shall be
borne by Exalt and will be made by Exalt’s choice of carrier and method/schedule
of shipment. Purchaser may expedite return shipments, upon request, at its own
expense.
PRODUCTS RETURNED WITHOUT A DULY ISSUED RMA NUMBER WILL BE
RETURNED TO PURCHASER AT PURCHASER’S EXPENSE.
THIS EXPRESS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESSED, IMPLIED OR STATUTORY, REGARDING THE PRODUCT, AND
EXALT, ITS SUPPLIERS AND LICENSORS HEREBY EXPRESSLY DISCLAIM
ALL SUCH IMPLIED AND EXPRESS WARRANTIES, INCLUDING WITHOUT
LIMITATION ANY AND ALL IMPLIED WARRANTIES OF FITNESS FOR A
PARTICULAR PURPOSE, TITLE, INTERFERENCE WITH QUIET ENJOYMENT,
NON-INFRINGEMENT OF THIRD-PARTY RIGHTS AND MERCHANTABILITY.
FURTHER, EXALT DOES NOT WARRANT RESULTS OF USE OR THAT
PURCHASER’S USE OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR
FREE. NO WARRANTIES ARE MADE BY EXALT’S SUPPLIERS OR LICENSORS.
EXCEPT FOR THE EXPRESS WARRANTY STATED HEREIN, THE PRODUCT IS
PROVIDED “AS IS” AND WITH ALL FAULTS. THE ENTIRE RISK AS TO
SATISFACTORY QUALITY, ACCURACY, AND EFFORT IS WITH PURCHASER.
REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS
ESSENTIAL PURPOSE OR OTHERWISE, AND EXCEPT FOR BODILY INJURY, IN
NO EVENT WILL EXALT, ITS SUPPLIERS OR LICENSORS BE LIABLE TO
PURCHASER OR TO ANY THIRD PARTY UNDER ANY TORT, CONTRACT,
NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE
THEORY FOR ANY LOST PROFITS, LOST OR CORRUPTED DATA, COMPUTER
FAILURE OR MALFUNCTION, INTERRUPTION OF BUSINESS, OR OTHER
SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY
KIND ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT, EVEN
IF EXALT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR
DAMAGES AND WHETHER OR NOT SUCH LOSS OR DAMAGES ARE
FORESEEABLE.