User Manual

Exalt Installation and Management Guide
ExtendAir (TDD) Series Digital Microwave Radios
203591-002 111
2009-12-18
Exalt Limited Hardware Warranty
Exalt Communications, Inc. (“Exalt”) warrants solely to the original purchaser (“Purchaser”) that the
ExtendAir (TDD) (the “Product”) will substantially conform in all material respects to the relevant
Exalt published specifications that apply at the time of manufacture of such Product for two (2) years
from the date of tender of Product by Exalt from FOB point designated by Exalt (the “Warranty
Period”). Proof-of-purchase in the form of an invoice, payment of invoice, or delivery waybill must be
supplied, if requested by Exalt, in case of any dispute of warranty start date. Exalt shall within the
Warranty Period, at its own option: (A) use reasonable efforts to remedy any reproducible Product
defect covered by this limited warranty within a reasonable period of time; (B) replace the defective
Product with a functionally equivalent product (repair parts and products may be either reconditioned
or new, but, if reconditioned, shall be of the same quality as new parts or products); or (C) if Exalt
determines that it is unable to repair or replace such Product, Exalt will refund to Purchaser the amount
actually paid by Purchaser for the applicable Product. All replaced parts become the property of Exalt.
Exalt may, at its sole option, refuse to accept as defective Product that (i) is subject to the exclusions
set forth below; or (ii) cannot be demonstrated to be defective by Exalt and Purchaser is unable to
provide adequate information describing how the Product failed. Such Product will, at Purchaser’s
option and expense, either be: (a) returned to Purchaser in the state received, or (b) repaired and
returned to Purchaser. Repaired or replaced Product will be warranted for the remainder of the original
Warranty Period, but not less than ninety (90) days.
Registration
Purchaser is required to register its Product, within ninety (90) days of purchase, for full warranty
support. Unregistered or late-registered Product will receive a Warranty Period of only one (1) year.
Exclusions
This limited warranty will not apply to: (A) any Product that: (i) has been modified or altered by any
party other than Exalt; (ii) has been subject to accident, misuse, abnormal wear and tear, neglect, or
mistreatment; (iii) has been damaged during installation of the Product; (iv) has been damaged by the
equipment or system with which the Product is used; (v) has sustained damage to the Products’
interface or power connectors; (vi) are determined to be stolen; or (vii) has been damaged caused by
fire, power changes, other hazards, or acts of God (including without limitation lightning); or (B) any
software included in any such Product. The warranty applies only to Products that can be identified by
the Exalt trademark, trade name, serial number or logo affixed to them. Exalt does not warrant any
Product that is not manufactured by, for, or with permission from Exalt. The Products covered by this
warranty are not consumer products and are not intended for personal, family, or household purposes.
RMA Procedures
A return material authorization (RMA) is required prior to returning Product to Exalt for warranty or
out-of-warranty repair/evaluation. As such, Purchaser must use the following procedure:
1 Contact Exalt and request an RMA number. Please be prepared to provide the serial number of the
Product, the date of purchase, and a description of the failure that is as complete as possible.
2 Pack the Product in its original container and packing or an equivalent.
3 Write the RMA number CLEARLY on the outside of the shipping box.
4 For services during the Warranty Period, cost of shipment to Exalt’s authorized service center,
taxes, duty, tariffs, risk of loss and insurance charges to Exalt shall be borne by the Purchaser. Cost
of return shipment and insurance charges shall be borne by Exalt and will be made by Exalt’s