User's Manual

Exalt Communications Inc.

r-series Installation and Management Manual

5000007 (ETS)

2007-02-12 (draft)

RMA Procedures

A return material authorization (RMA) is required prior to returning Product to Exalt for

warranty or out-of-warranty repair/evaluation. As such, Purchaser must use the following

procedure:

1. Contact Exalt (see Introduction on page 1 for current contact data) and request an RMA

number. Please be prepared to provide the serial number of the Product, the date of

purchase, and a description of the failure that is as complete as possible.

2. Pack the Product in its original container and packing or an equivalent.

3. Write the RMA number CLEARLY on the outside of the shipping box.

4. For services during the Warranty Period, cost of shipment to Exalt’s authorized service

center, taxes, duty, tariffs, risk of loss and insurance charges to Exalt shall be borne by the

Purchaser. Cost of return shipment and insurance charges shall be borne by Exalt and will

be made by Exalt’s choice of carrier and method/schedule of shipment. Purchaser may

expedite return shipments, upon request, at its own expense.

PRODUCTS RETURNED WITHOUT A DULY ISSUED RMA NUMBER WILL BE

RETURNED TO PURCHASER AT PURCHASER’S EXPENSE.

THIS EXPRESS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED,

IMPLIED OR STATUTORY, REGARDING THE PRODUCT, AND EXALT, ITS

SUPPLIERS AND LICENSORS HEREBY EXPRESSLY DISCLAIM ALL SUCH IMPLIED

AND EXPRESS WARRANTIES, INCLUDING WITHOUT LIMITATION ANY AND ALL

IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE,

INTERFERENCE WITH QUIET ENJOYMENT, NON-INFRINGEMENT OF THIRD-PARTY

RIGHTS AND MERCHANTABILITY. FURTHER, EXALT DOES NOT WARRANT

RESULTS OF USE OR THAT PURCHASER’S USE OF THE PRODUCT WILL BE

UNINTERRUPTED OR ERROR FREE. NO WARRANTIES ARE MADE BY EXALT’S

SUPPLIERS OR LICENSORS. EXCEPT FOR THE EXPRESS WARRANTY STATED

HEREIN, THE PRODUCT IS PROVIDED “AS IS” AND WITH ALL FAULTS. THE ENTIRE

RISK AS TO SATISFACTORY QUALITY, ACCURACY, AND EFFORT IS WITH

PURCHASER.

REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS

ESSENTIAL PURPOSE OR OTHERWISE, AND EXCEPT FOR BODILY INJURY, IN NO

EVENT WILL EXALT, ITS SUPPLIERS OR LICENSORS BE LIABLE TO PURCHASER

OR TO ANY THIRD PARTY UNDER ANY TORT, CONTRACT, NEGLIGENCE, STRICT

LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOST PROFITS,

LOST OR CORRUPTED DATA, COMPUTER FAILURE OR MALFUNCTION,

INTERRUPTION OF BUSINESS, OR OTHER SPECIAL, INDIRECT, INCIDENTAL OR

CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THE USE OR

INABILITY TO USE THE PRODUCT, EVEN IF EXALT HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH LOSS OR DAMAGES AND WHETHER OR NOT SUCH LOSS OR

DAMAGES ARE FORESEEABLE.