User guide

X-Rite eXact™ Instrument

APPENDICES

Information

Recertification

X-Rite recommends an annual recertification of the eXact spectrophotometer. Contact your

X-Rite dealer or the nearest X-Rite Service Center to find out more about recertification.

Warranty Registration

To receive technical support, obtain warranty service, and get the latest updates and product

news, register your new eXact with eXact Manager (or at: www.xrite.com/register).

Service

Do not try to disassemble the X-Rite eXact for any reason. Unauthorized disassembly of the

equipment will void all warranty claims. Contact X-Rite Support or the nearest X-Rite Service

Center, if you believe that the unit does not work anymore or does not work correctly.

Support

We are confident you will be pleased with your new X-Rite product. At the same time, we

understand your need for on-demand support and training in today’s complex and rapidly

evolving workflows. Because of this we are making the following on-line and free support tools

available to registered users.

These support tools are found at: www.xrite.com/support

• Free and unlimited access to the eXact interactive training video; available within the eXact

package too.

• Free and unlimited access to the X-Rite on-line Help Desk, which includes detailed and helpful

support articles related to frequently asked questions.

• Free access to X-Rite’s e-mail support and call center during the warranty period for issues

resulting from general product use provided:

- You are the original registered user of the product

- You are using the current version of eXact firmware and software

- You are using currently supported hardware and supported platform (operating system)

Because we recognize the need for advanced support related to using eXact and X-Rite products

in various workflows, as well as support in post warranty time periods, we are happy to offer fee

based support programs and training options delivered by X-Rite’s highly experienced Color

Experts. For complete information, please visit www.xrite.com/exact