Owner's manual

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13235971109
18776080775
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(Respond within 24 hours)
2411 Bear Corbitt Rd STE 1
New Castle, DE, 19720
2808 Vail Ave
Commerce, CA, 90040
CUSTOMER SUPPORT
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If for any reason, we have fallen short of your expectations, or if you have any questions and suggestions, please refer to
the following contact information, we will do our best to work with you to make sure you are entirely satisfied.
CUSTOMMADE SERVICE
• Do you have any specified requirements for the trampoline or other related product, like size, color, shape, material
or some more?
• ExacMe is dedicated to providing premium products for customers, we believe listening to customers is the way to
create great products.
• Do not hesitate to contact us if any requirements. We would be glad to provide you personalized service and
products to meet all your needs.
RETURN & EXCHANGE POLICY
Important:
Order number and photos or videl clips (if applicable) are required for warranty application.
All of items come with a 30-day return/exchange policy.
Return Shipping Cost:
• During this time, we will cover the shipping cost of return for defective and damaged item, through provide pre-paid return label
for customer’s convenience.
• Customer shall be responsible for any return shipping cost for the reason of ordered by mistake, no longer needed, ect.
• A 20% restocking fee will be applied if items returned due to being refused by the customer or deemed undeliverable by freight
carrier. The fees will be deducted directly from refund of your order.
KINDLY NOTE
• Returns must be shipped within 30 days of delivery in "as new" condition in the original packaging.
• Please disassemble the item before you return it, otherwise, there will be a huge cost as oversized.
• Please do not purchase shipping label by yourself for damaged trampoline.
RETURN
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