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Copyright Copyright 2000–2001 by Exabyte Corporation. All rights reserved. This item and the information contained herein are the property of Exabyte Corporation.
Safety Agency Standards The library complies with the following domestic and international product safety standards: • UL Standard 1950, 3rd Edition, Information Technology Equipment including Electrical Business Equipment • CSA Standard C22.2 No.
European Notice This equipment has been tested and complies with the following requirements: • • • • EN 55022/CISPR 22, Class B EN 55024 EN 61000-3-2 EN 61000-3-3 Bureau of Standards, Metrology, and Inspection (BSMI) – Taiw an This equipment has been tested and complies with CNS C 13438, Class B. Australia/ New Zealand This equipment has been tested and complies with AS/NZS 3548.
Product Warranty Caution The Exabyte® 215M and 215A Libraries are warranted to be free from defects in materials, parts, and workmanship and will conform to the current product specification upon delivery. For the specific details of your warranty, refer to your sales contract or contact the company from which the library was purchased. The warranty for the library shall not apply to failures of any unit when: • The library is repaired by anyone other than Exabyte’s personnel or approved agent.
Notes vi Exabyte 215M and 215A
Contents 1 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Capacity and transfer rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Library features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Library components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front panel components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the Clean Slot option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the Autoclean option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the Clean Cycles Left option . . . . . . . . . . . . . . . . . . . . . . . . Setting the POST Bar Code Scan option . . . . . . . . . . . . . . . . . . . . . Setting the Verify Barcode Checksums option . . . . . . . . . . . . . . . . Setting the Max Addressable Slot option . . . . . . . . . . . . . . . . . . . .
6 Tape Drive Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Monitoring tape drive status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Reading the tape drive LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Viewing the Drive Display screens . . . . . . . . . . . . . . . . . . . . . . . . . 91 Viewing the Drive Status screens . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Cleaning the tape drives . . . . . . . . . . . . .
Returning the library for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preparing the library for shipping . . . . . . . . . . . . . . . . . . . . . . . . . Removing the library from the rack . . . . . . . . . . . . . . . . . . . . . . . . Packing the library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 128 128 129 131 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Problems with library installation. .
How to use this manual This manual describes how to install, configure, operate, maintain, and troubleshoot the Exabyte 215M or 215A library. First-time installation If you are installing the library for the first time, refer to the following chapters: Chapter 1 provides an overview of the library’s features and components. Appendix A lists additional library and tape drive specifications.
Operation During normal library operation, you do not need to intervene in cartridge processing. However, you may need to refer to these chapters for some occasional tasks: Chapter 5 describes how to operate the library in different control modes, how to replace cartridges and the cartridge magazine, and how to reset the library. Chapter 6 describes how to monitor, clean, and reset the tape drives. It also describes how to eject cartridges manually.
Related publications For information about the library and the standards used by the library, refer to the following publications. Note: To order an Exabyte publication, see “Contacting Exabyte” on the inside back cover. To view a PDF version of an Exabyte publication, visit the Exabyte web site (www.exabyte.com).
Standards Small Computer System Interface (SCSI-2), ANSI X3.131 SCSI Parallel Interface-2 (SPI-2), ANSI X3T10/1142D, Rev. 11 SCSI-3 Fast20 Parallel Interface (Fast-20), ANSI X3.277 SCSI-3 Primary Commands, ANSI X3.301 Information Technology – SCSI-3 Medium Changer Commands (SMC), ANSI NCITS T10/999D Helical-Scan Digital Computer Tape Cartridge, ANSI X3B5/89-136, Rev.
Conventions used in this manual This manual uses the following conventions: >(17(5@ Boxed text indicates keys on the operator panel. Note: Notes provide additional information. É Important Information next to the word “ Important” helps you complete a procedure or avoid extra steps. CAUTION Boxed text under the word “ CAUTION” provides information you must know to avoid damaging the library or tape drives or losing data.
Notes xvi Exabyte 215M and 215A
1 Product Overview Congratulations on selecting the Exabyte® 215M Mammoth-2 (M2™) tape library or the Exabyte 215A Advanced Intelligent Tape™(AIT-2) tape library. Your new library provides unattended data storage, archiving, backup, and retrieval for a wide range of systems, from small PC workgroups to midrange networks. The library is shown below. (The exteriors of the 215M and 215A libraries are identical.
Chapter 1 Capacity and transfer rates The 215M M2 library can store up to 2.25 terabytes (TB) of information and can achieve a data transfer rate of up to 216 gigabytes (GB) per hour, assuming that the installed Exabyte M2 tape drives are compressing data at a ratio of 2.5:1. The 215A AIT-2 library can store up to 1.9 TB of information and can achieve a data transfer rate of up to 112 GB per hour, assuming that the installed AIT-2 tape drives are compressing data at a ratio of 2.6:1.
Product Overview Fan Drive carrier SCSI connector Fifteen storage slots. One ten-slot magazine and five fixed slots inside the library accommodate up to 15 cartridges. Removable cartridge magazine. The library includes a removable magazine containing 10 storage slots. You can easily access the magazine from the front panel and can use the magazines with their interlocking lids to store cartridges outside of the library. Exabyte Library Monitor software and Ethernet connector.
Chapter 1 Library components This section provides an overview of the library components. Front panel components Keypad LCD Door Door. The door allows manual access to the library’s internal components, including the tape drives and cartridges. The door is secured by a solenoid-activated, electronic locking system. LCD and keypad. The front panel includes a keypad and a two-line, 32-character LCD.
Product Overview Back panel components Drive carrier Drive SCSI connector Library SCSI connectors Ethernet port Power entry module 9-pin serial port Drive fan Library fan Drive carriers and service access covers. Accessible from the back panel, each tape drive carrier includes a fan and two SCSI connectors. If the library contains just one tape drive, the unused drive slot is protected by a service access cover. Fans. The drive and library each include a fan to reduce operating temperature.
Chapter 1 Internal components Magazine Robot Tape drive Fixed cartridge slots Tape drives. The library includes one or two tape drives, which are housed in drive carriers. Robot. The robotic cartridge handler (robot) moves cartridges between the cartridge slots and the tape drives. An optional laser bar code scanner attached to the robot reads bar code labels on the cartridges, enabling the library to maintain cartridge inventory information. Fixed cartridge slots.
2 Hardware Installation This chapter describes how to install the library hardware, which includes the following steps: Unpacking the library Obtaining accessories and equipment Preparing for hardware installation Preparing and installing cartridges Connecting the library to the SCSI bus Connecting the power cord Powering on the library Verifying the hardware installation Unpacking the library 1. Lift the library out of the shipping box. 2.
Chapter 2 Door 3. From inside the door, remove the magazine by grasping the handle and pulling it straight out, as shown below. ES EN Magazine handle Packing material CA TE PE ST AT R ME US NU UN LO DO CK OR RE SE T 4. Remove the packing material from the magazine. Save all the original packing materials in case you need to ship or move the library later.
Hardware Installation Obtaining accessories and equipment Make certain you have all the accessories and equipment for library operation, as indicated in the table below. Many of these items are included in the library accessory box in the shipping carton. If necessary, you can purchase these items from Exabyte (see “Contacting Exabyte” on the inside back cover). Required accessories and equipment Power cord Included with the library. If you need to use a different power cord, see page 142.
Chapter 2 Selecting cartridges Refer to the appropriate section below for either Exabyte M2 drives or Sony SDX-500C AIT-2 drives. Exabyte M 2 tape drives TM wi t h w it h M a m TM m o th Ta p e M am m othTape TM Exabyte M2 tape drives read and write to AME cartridges with SmartClean™ technology, combining reliable AME recording media with a short segment of head cleaning material.
Hardware Installation M2 tape drives cannot write or read metal particle (MP) tape. If you insert an MP cartridge, the M2 drive immediately ejects it. If you need to retrieve data from MP tape, contact Exabyte Technical Support (see “Contacting Exabyte” on the inside back cover) for information about data conversion services. Sony AIT-2 cartridges Sony SDX-500C AIT-2 drives write to the highly reliable AME cartridges, available in lengths of 230 meters and 170 meters.
Chapter 2 Selecting cleaning cartridges To select cleaning cartridges for your library, refer to the appropriate section below for either M2 drives or for Sony SDX-500C AIT-2 drives. Exabyte M 2 tape drives If you do not use AME media with SmartClean exclusively, the M2 drive will require regular cleaning with a separate cleaning cartridge. Use an Exabyte Mammoth Cleaning Cartridge or a cleaning cartridge approved by Exabyte.
Hardware Installation Preparing for hardware installation Before you begin hardware installation, do the following: Make certain the SCSI host bus adapter card installed in the host computer and the application software are compatible with the library. Compatibility information is available from www.exabyte.com. Ensure that the work area is free from conditions that could cause electrostatic discharge (ESD).
Chapter 2 Preparing and installing cartridges This section describes how to prepare cartridges for use in the library and install cartridges in the fixed slots and in the magazine. Preparing cartridges 1. If your library includes a bar code scanner, you can affix bar code labels to the cartridges. To do this, position the label using the ridge on the cartridge for guidance, as shown below.
Hardware Installation 2. Make sure the write-protect switches on the cartridges are set correctly. Use a ball-point pen or similar instrument to set the write-protect switch. 0 0 0 0 3 4 W r pr ite ote ct W r en ite ab le Write-protect switch on the M2 cartridge Write-protect switch on the 230m AIT-2 cartridge Installing cartridges in the fixed slots 1. Remove the magazine so the fixed slots are easily accessible. Grasp the handle and pull straight out. (See the figure on page 8.) 2.
Chapter 2 Fixed slots Note: If your software license limits the number of cartridge slots you can use, you may need to configure the library to use less than 15 slots (see “Setting the Max Addressable Slot option” on page 44).
Hardware Installation 3. If desired, place a cleaning cartridge in the fixed slot closest to the tape drive, as shown in the following figure. To use this slot for a cleaning cartridge, you must set the Clean Slot option during library configuration (described on page 38). clean Cleaning cartridge slot (optional) Note: If you are using a cleaning cartridge and also set the Max Addressable Slot option (see page 44) to less than 15 slots, place the cleaning cartridge in the highest addressable slot.
Chapter 2 CAUTION Using a cleaning method other than what is recommended on page 12 will void the tape drive warranty and can lead to premature wear of the recording heads. Do not use video recorder cleaning tapes to clean your tape drive. Most of these tapes are too abrasive for tape drive recording heads. Some may use liquids that adversely affect the tape mechanism or crystallize on the heads and destroy them. If you use a cleaning cartridge, do not rewind the cleaning material and reuse it.
Hardware Installation Write-protect switch 0 0 0 0 1 0 0 0 0 0 0 1 0 0 0 0 1 0 0 0 A A 0 0 0 0 0 TM 0 1 0 lean 0 1 A artC 0 A 0 0 Sm 1 A 0 0 with 0 0 8m 1 0 5mtridge 22m Car Alignment guide 0 0 A 0 0 1 0 0 0 0 0 0 0 0 A 0 0 0 A 2. Insert the cartridge magazine into the library so that the plastic alignment guides are up (as shown in the following figure) and the alignment grooves are down.
Chapter 2 Connecting the library to the SCSI bus This section provides general guidelines for connecting the library to the SCSI bus. The library can include up to three SCSI devices: the library itself and two tape drives. Each device uses a wide, low-voltage differential (LVD) SCSI configuration. Note: The library is shipped with one tape drive installed. You can install an additional tape drive for a total of three SCSI devices. Contact Exabyte for tape drive upgrade kits.
Hardware Installation CAUTION To avoid damaging the tape drives, make sure the library is powered off when you connect the library and drives to the SCSI bus. To connect the library to the SCSI bus: 1. Connect the host’s SCSI cable to one of the library’s SCSI connectors. The location of the library’s SCSI connectors is shown in the following figure.
Chapter 2 2. Connect other SCSI cables, as necessary, depending on your bus configuration. For the library and tape drives that will share one bus, use a jumper cable to connect them. For the device at the physical end of a bus, install a terminator on one of the SCSI connectors for that device. For example, the illustration below shows how the library and tape drives can be connected to one SCSI bus.
Hardware Installation Connecting the power cord É Important The pow er cord shipped with the library is a 120 VAC three-conductor power cord for use in the United States and Canada. If you are planning to use an input voltage other than 120 volts AC, or if you plan to use the library outside of the United States or Canada, you must supply your own pow er cord (see page 142). To connect the power cord: 1. Make sure that the power switch on the back of the library is off (the 0 is pressed).
Chapter 2 2. Connect the female end of the power cord to the power connector on the back of the library. 3. Plug the male end of the power cord into the power source. Note: The library has autoranging voltage selection, so you do not need to change the voltage setting. Powering on the library 1. Make sure the library’s door is closed. 2. Power on the host computer system.
Hardware Installation Verifying the hardware installation After the library powers on, the LCD displays the Status Screen. As shown in the example below, the first line of the Status Screen displays the product name, and the second line shows status for the first drive (ready, no tape loaded). The second line continuously cycles through status for Drives 1 and 2, if both are installed.
Chapter 2 Notes 26 Exabyte 215M and 215A
3 Configuration This chapter provides steps for configuring the library, as follows: Start by reading the first section, “Using the operator panel,” for general information about the keypad, LCD, and menus. Then follow the instructions in “Configuring the library” beginning on page 32 to set the SCSI IDs and other configuration options. Be sure to follow the guidelines at the end of this chapter in “Checking the setup” on page 49. Finally, read “Beginning library operations” on page 50.
Chapter 3 Using the operator panel The library includes a two-line LCD and keypad, called the operator panel, which allows you to interactively control library operations. Using the operator panel (shown in the following figure), you can set library options, check operating statistics, and diagnose errors. Keypad LCD Status Screen During normal operation, the Status Screen appears on the LCD (see page 25 for an example). You can use this screen to monitor library activities.
Configuration Menus To access the menus, press >0(18@ from the keypad. The first menu to appear is “Cartridge Inventory.” You can then press the up and down arrow keys to loop through the menu options. If a menu contains a triangle symbol (4), you can either press >(17(5@ to access another screen or menu, or you can change values using the operator keys (see page 31). A square symbol ( g ) indicates that the screen contains viewable information only. The menu structure for the library is shown below.
Chapter 3 The Main Menu selections are described in the following table. M enu selection Description Cartridge Inventory Displays the library’s current cartridge inventory on two screens. Security Allows you to enable or disable security with a password. (Enabled/Disabled) Robot Mode Displays the current robot control mode (SCSI, LCD, Sequent1, Sequent2, or Console) and allows you to change the mode.
Configuration Error codes If a hardware error occurs, an error code appears on the Status Screen, one frame at a time. Refer to Appendix C for help in diagnosing and correcting errors. You must correct the error before operation can continue. Operator keys Use the operator keys to perform the following actions: Key (Arrow keys) Description Moves up, down, left, or right through the menus and screens, depending on which directional arrow you press.
Chapter 3 Configuring the library This section describes how to set the library’s configuration options. Refer to the table below for an explanation of each configuration item and determine which ones you need to set. Then follow the appropriate steps in this section to set those options. Note: Ethernet configuration is described in Chapter 4. Control modes and sequential mode configuration are described in Chapter 5. Configuration option Description See...
Configuration Configuration option Description See... POST Bar Code Scan If your software application does not automatically scan bar code labels when the library powers up or when the door is opened and closed, you can set this option so the library automatically scans the labels. By default, this option is turned off when the library is shipped. Page 41 Note: If your library does not include a bar code scanner, the LCD shows “ N/A” after the option.
Chapter 3 Setting the SCSI IDs This section describes how to view the default SCSI IDs for the library and change them, if necessary. É Important The library and tape drives must each have a unique SCSI ID within each SCSI bus. Because you may have multiple buses, the library does not check for duplicate SCSI IDs. It is your responsibility to make sure you do not assign duplicate IDs w ithin a bus. To view and change the SCSI IDs: 1. If the security option has been enabled, disable it (see page 48). 2.
Configuration 5. Press >(17(5@. The SCSI IDs screen appears. 4SCS I D 0 1 I Ds 0 2 L 0 0 6. Press >(17(5@ again to display the next screen for changing the IDs. I Ds ? D 0 1 0 2 ¼ L 0 0 → 7. To select a drive or library, use the left and right arrow keys to move the screen arrow (¼) to the appropriate column. To change the ID, use the up and down arrow keys to scroll through values. 8. When you have set all the SCSI IDs, press >(17(5@ to save your changes.
Chapter 3 2. Display the SCSI Menu. If necessary, press >0(18@ to display the menus (or return to the top of the menu selections). Press the down arrow key until “SCSI Menu” appears, then press >(17(5@. 3. Press the down arrow key until “Emulation Mode” appears, as shown below. This screen shows the current mode. 4E m u l a t i o n Mo d e : No n e 4. Press >(17(5@. The following screen appears. Em u l a t i o n No n e Mo d e ? ¼ 5.
Configuration Note: Parity checking for the library can also be enabled through the application software by using the SCSI command, MODE SELECT. The method used last to set parity checking (LCD or SCSI) has precedence. Parity checking for the tape drives is set separately. To set parity checking: 1. If the security option has been enabled, disable it (see page 48). 2. Display the SCSI Menu. If necessary, press >0(18@ to display the menus (or return to the top of the menu selections).
Chapter 3 Setting the Clean Slot option The Clean Slot option designates the right-most fixed cartridge slot (closest to the tape drives) as a permanent storage location for a cleaning cartridge. É Important If you change the Max Addressable Slot option (see page 44), the location of the cleaning slot also changes. The cleaning cartridge slot, if used, is always the highest storage element address enabled.
Configuration 5. Press >(17(5@. The following screen appears. C l e an i n g S l o t S l o t 1 5 ? a t 0↑ 6. Press the up or down arrow key to select “1” to turn the fixed cleaning slot option on or “0” to turn it off, then press >(17(5@. The screen shows the current selection. Setting the Autoclean option The Autoclean option allows the library to automatically perform the cleaning process without interrupting normal library operation.
Chapter 3 3. Press the down arrow key until “Autoclean Option” appears. This screen shows whether Autoclean is enabled (1) or not (0). 4A u t o c l e a n Op t i o n : 0 Note: To use Autoclean, the cleaning slot must contain a cartridge and the Clean Slot option must be enabled (see page 38). 4. Press >(17(5@. The following screen appears. Au t o c l e an D r i v e s ? 0↑ 5.
Configuration To set the Clean Cycles Left option: 1. If the security option has been enabled, disable it (see page 48). 2. Display the Config Menu. If necessary, press >0(18@ to display the menus. Press the down arrow key until “Config Menu” appears, then press >(17(5@. 3. Press the down arrow key to display “Cleaning Tape Cycles Left.
Chapter 3 Note: If your library does not include a bar code scanner, the LCD shows “N/A” after the option. To turn on the POST Bar Code Scan option: 1. If the security option has been enabled, disable it (see page 48). 2. Display the Config Menu. If necessary, press >0(18@ to display the menus (or return to the top of the menu selections). Press the down arrow key until “Config Menu” appears, as shown below. The second line of the Config Menu shows the current baud rate and whether Autoclean is enabled.
Configuration Setting the Verify Barcode Checksums option If you use bar code labels that contain checksum characters, you should enable the Verify Barcode Checksums option. If you do not use bar code labels that include checksum characters or if you mix labels containing checksum characters with labels that do not, you should turn off the Verify Barcode Checksums option. By default, this option is turned off. Note: If your library does not include a bar code scanner, the LCD shows “N/A” after the option.
Chapter 3 3. Press the down arrow key until “Verify Barcode Checksums” appears, as shown below. This screen shows whether this option is enabled (1) or disabled (0). 4V e r i f y Ba r c o d e Ch e c k s ums : 0 4. Press >(17(5@. The following screen appears. Ve r i f y Ba r c o d e Ch e c k s ums ? 0↑ 5. Use the up or down arrow key to select “1,” which turns on the option, or select “0” to turn the option off. Press >(17(5@. The new setting appears on the screen.
Configuration To set the Max Addressable Slot option: 1. If the security option has been enabled, disable it (see page 48). 2. Change the control mode to LCD (see page 64). 3. Display the Config Menu. If necessary, press >0(18@ to display the menus (or return to the top of the menu selections). Press the down arrow key until “Config Menu” appears, then press >(17(5@. 4. Press the down arrow until “Max Addressable Slot” appears, as shown below. This screen shows the current value (15).
Chapter 3 Setting the LCD Security option The library’s security option allows you to prevent unauthorized personnel from disrupting the operation of the library. You can enable or disable security in either of two ways: LCD security. You can set the security option from the LCD, as described in this section. SCSI security. The application software can issue a SCSI MODE SELECT command to turn security on or off, as described in the SCSI reference for your library.
Configuration Enabling security from the LCD 1. Display the Security screen. If necessary, press >0(18@ to display the menus (or return to the top of the menu selections). Press the down arrow key until “Security” appears, as shown below. This screen shows whether security is currently enabled or disabled. 4S e c u r i t y D i s ab l ed 2. Press >(17(5@. An informational message appears, then the following screen appears. Pa s swo r d ? 0 0 0 ←¼ → 3.
Chapter 3 Disabling security from the LCD 1. Display the Security screen. If necessary, press >0(18@ to display the menus (or return to the top of the menu selections). Press the down arrow key until “Security” appears, as shown below. If security is enabled, “LCD Password” appears on this screen. Note: Security may have been enabled by your application using a SCSI command (the LCD will display “SCSI”). If this is the case, security must be disabled by your application.
Configuration Checking the setup After you install the library hardware (described in Chapter 2) and configure the library, check the setup by performing the suggested exercises below. While these exercises are not required, it is a good idea to verify that your software and hardware are properly communicating before you begin operations. Use the options on the Demo Menu or Command Menu to exercise the hardware.
Chapter 3 Beginning library operations Before you begin library operations, check the following: The robot gripper does not contain a cartridge. The cartridge magazine is installed. The library door is closed. The library is in the proper control mode. SCSI is the standard operating mode (see page 64). When you have successfully completed the hardware installation and library configuration, use the application software to perform backup and restore operations automatically.
4 Ethernet Configuration As an option, your library may include an Ethernet connection, which you can use to remotely view the library’s operation (with Exabyte Library Monitor software) and access the library’s firmware via FTP. (For more information about upgrading firmware, see Chapter 7.
Chapter 4 Setting Ethernet addresses This section describes how to set the network addresses that will enable the library to communicate in the Ethernet network. For more detailed information about these addresses, see the table on the next page and the readme file for the Exabyte Library Monitor software. To set the Ethernet addresses: 1. From the operator panel keypad, press >0(18@ to display the menus. Press the down arrow key until “Ethernet Menu” appears.
Ethernet Configuration 4. For each screen, press >(17(5@ to display another screen for setting values, use the arrow keys to select the values, then press >(17(5@ when you are done. Ethernet address Description Network address Selects the method used to set the Internet Protocol (IP) address of the library, as follows: Static – The library uses a fixed IP Address that is assigned in the IP Address field described below.
Chapter 4 Setting Ethernet security The Ethernet security screens allow you to view the read-only values for the following community access strings: Read, Write, and Broadcast. Community strings provide security for Simple Network Management Protocol (SNMP) communication. Ethernet security also displays the user name and password for the secure transfer of library and Ethernet firmware upgrades via File Transfer Protocol (FTP). To view the Ethernet security screens: 1.
Ethernet Configuration 4. Press >(17(5@. The first screen to appear is shown below. nRe ad : “Pub l i c“ The following table describes each Ethernet security screen. Note: If security is enabled (either from the LCD or SCSI), these options display asterisks (* * * * ). Ethernet security Description Read Displays the alphanumeric string for the Read Community contained in the SNMP administration framework.
Chapter 4 Connecting the Ethernet cable This section describes how to connect the library to the server by attaching an Ethernet cable to the Ethernet port. The Ethernet port is located on the back of the library, as shown in the following figure. (For Ethernet cable specifications, see page 144.) Ethernet port To connect the Ethernet cable: 1. Insert one end of the cable into the Ethernet port until you hear it snap into place. 2.
Ethernet Configuration M onitoring the Ethernet LEDs The Ethernet light-emitting diodes (LEDs) indicate the operating status of the Ethernet connection. The two LEDs are located above the Ethernet port, as shown below. Link LED Activity LED The Link LED turns on when a link to the network has been established. The Activity LED blinks when data transmission or reception is taking place.
Chapter 4 Notes 58 Exabyte 215M and 215A
5 Library Operation This chapter describes the following library operations you may need to perform: Replacing cartridges and the magazine Storing cartridges Changing the robot control mode Operating the library in sequential mode Viewing the cartridge inventory Resetting the library Performing hardware exercises Displaying information about the library Note: The application software automatically controls the library’s robotics to perform backup and restore operations.
Chapter 5 Replacing cartridges and the magazine This section describes how to replace cartridges and the magazine by opening the front door. Note: When you open and reclose the door, the library performs the cartridge inventory process. Opening the front door 1. If the security option has been enabled, disable it (see page 48). 2. On the operator panel’s keypad, press the >81/2&.^'225@ button. At the Unlock Door prompt, press >(17(5@. 3.
Library Operation Door Replacing the magazine 1. From inside the door, remove the magazine by grasping the handle and pulling it straight out, as shown in the following figure.
Chapter 5 2. If desired, replace cartridges in the magazine (see “Installing cartridges in the magazine” on page 18). 3. Insert the magazine into the library so that the plastic alignment guides are up (as shown in the following figure) and the alignment grooves are down. The magazine can only be inserted one way; do not try to force it into the library. Magazine alignment guides ES EN CA TE PE ST AT R MEN US U UN LO DO CK OR RE SE T Closing the front door 1. Close the front door.
Library Operation Storing cartridges To maximize the shelf life of your tapes and ensure data integrity, follow these guidelines when storing cartridges: Store cartridges in a suitable environment. Follow the specifications for storage temperature and other environmental requirements, as described on the cartridge packaging. Do not allow the temperature and humidity in the storage environment to fluctuate. Keep the storage location as free of airborne particulates as possible.
Chapter 5 Changing the robot control mode To determine which interface will control robot motion, you can set the library to one of the following control modes: SCSI, LCD, Sequent1, Sequent2, or Console. These control modes allow you to operate the library with the application software (SCSI), operate the library as a stacker device (Sequent1 and Sequent2), or perform diagnostic functions on the library (LCD or Console).
Library Operation Control mode Description Console mode In this mode, you can control the motions of the robot from a remote Console program connected to the library’s 9-pin serial port. For more information about the Console program, see Chapter 7. To change the control mode: 1. If the security option has been enabled, disable it (see page 48). 2. Press >0(18@ to display the menus, then press the down arrow until “Robot Mode” appears. The Robot Mode screen shows the currently activated mode.
Chapter 5 Operating the library in sequential mode When the library is operating in sequential mode, its internal firmware instructs the robot to move cartridges sequentially between the cartridge slots and one of the tape drives. Sequential mode is useful with software applications that support functions performed by the tape drive but not functions performed by the library robotics.
Library Operation Sequential options To customize how sequential mode works, you can set the Loop, Restart, and Next Cartridge options. These options are not affected by a reset or power cycle. Loop option The Loop option determines what the library does after it has finished processing the last cartridge in a sequence.
Chapter 5 As shown in the following table, the Restart option determines what the library does next. If Restart is... The library... On Restarts at slot 1. Off Resumes where it left off. Before the library restarts Before restarting, the library performs the following actions: 1. If the robot was moving a cartridge, it finishes the move. (This includes inserting the cartridge into the tape drive if the robot was moving a cartridge to the tape drive.
Library Operation Setting sequential mode options 1. If the security option has been enabled, disable it (see page 48). 2. Press >0(18@ to display the menus, then press the down arrow until “Sequential Mode” appears. The Sequential Mode screen shows the current settings for the Loop option (L), the Restart option (R), and the Next Cartridge option (N). 4S e q u e n t i a l L 0 R1 Mo d e N0 3. Press >(17(5@. The Loop Option screen appears. The screen shows whether the Loop option is on (1) or off (0).
Chapter 5 7. Press >(17(5@ again to display the screen for changing the Restart option . Re s t a r t Op t i o n ? 1↓ 8. Use the up or down arrow key to change the setting, then press >(17(5@. The Restart Option screen shows the new setting. 9. Press the down arrow key to display the Next Cartridge Option screen. 4N e x t Ca r t r i d g e : 1 10. Press >(17(5@ to set the next cartridge to 1 or >(6&$3(@ to cancel. 11. Press >(6&$3(@ to return to the Sequential Mode screen.
Library Operation Avoiding interruptions Although the library has effective methods for resuming operation, it is best to avoid interruptions when the library is operating sequentially. In particular: Do not reset or power cycle the library unless absolutely necessary. Reset the library only to clear certain error conditions, and power off the library only to perform maintenance or to store it. Avoid resetting or power cycling the library when a cartridge is in the tape drive or the robot.
Chapter 5 View ing the cartridge inventory The Cartridge Inventory screens allow you to view information the library maintains for each storage element (the magazine slots, the fixed slots, the tape drives, and the robot). To view the cartridge inventory: 1. From the operator panel keypad, press >0(18@ to display the menus. The first menu item to appear is “Cartridge Inventory,” as shown in the following example. 4Ca r t r i d g e I n v e n t o r y 2.
Library Operation On the second line of the cartridge inventory screens, these characters indicate the following information: A bar (z ) under the element number indicates that a cartridge is stored in that element. A blank space indicates that no cartridge is stored in that element. A dash (-) indicates that the slot is not usable because it is beyond the value set for the Maximum Addressable Element. A question mark (?) indicates that the Occupied flag for that element is not valid. 3.
Chapter 5 Cartridge Description Inventory field Occupied: Indicates if the specified element contains a cartridge (1) or not (0). Valid: Indicates if the Occupied flag is accurate (1) or is questionable (0). Accessible: Indicates if the element is accessible (1) or not (0). If the element is a magazine slot, it is accessible if the magazine is installed. If the element is a tape drive, it is accessible if the drive is installed in the drive bay and there is not a cartridge loaded inside the drive.
Library Operation Cartridge Description Inventory field Reserve ID: Displays the ID that the element is reserved under. This is a number assigned by a host when the reservation was made. If there is no reservation, the Reservation ID and Host ID columns display “ 0.” X Axis: Displays the distance the robot must move along the X axis to the specified element location. W Axis: Indicates the direction the robot must face to access the element.
Chapter 5 Resetting the library Resetting the library causes it to perform its power-on self-test and check for the presence of the cartridge magazine and cartridges. To reset the library, you can turn it off then back on again, or you can use the front panel as described in this section. CAUTION Before resetting the library, make sure the library and tape drives are not communicating across the SCSI bus. A reset may disrupt communications.
Library Operation 2. If you want to reset the library and both tape drives, press >(17(5@. Or, if you want to reset the library only, use the down arrow key to display “Reset Library,” shown below. Then press >(17(5@. 4Re s e t L i b r a r y Note: See page 103 for information about resetting tape drives individually. 3. At the confirmation prompt, press >(17(5@ again. The library performs the reset operation.
Chapter 5 Performing hardware exercises This section describes hardware exercises you can perform from the operator panel. Many of the tasks may be necessary if you want to test library hardware operations. Hardware exercises are available from the Demo Menu and Command Menu. The Demo Menu provides options for running the library in a continuous demo mode, where the robot randomly moves cartridges between slots. The Command Menu provides options for performing specific robot movements.
Library Operation The following diagram shows the element index assignments for the library. slots Fixed Cartridge Slots 11 12 13 14 Tape Drives 15 82 83 Robot 86 Magazine 10 9 8 7 6 5 4 3 2 1 Element addresses Your application software may use element addresses to identify elements in the library.
Chapter 5 Using the Demo M enu The Demo Menu causes the robot to randomly move cartridges from slot to slot, including the fixed cartridge slots. To run a demo: 1. If necessary, disable security (see page 48). 2. Change the robot mode to LCD (see page 64). 3. Make sure there is at least one cartridge present and one empty slot before you begin the test. 4. From the operator panel keypad, press >0(18@ to display the menus. Press the down arrow key until “Demo Menu” appears, as shown below.
Library Operation 6. Use the arrow keys to set the number of moves (the left and right arrow keys move across the columns; the up and down arrow keys change the numbers). Then press >(17(5@. The library begins the demo and displays status messages. If you want to abort a demo in progress, press >(6&$3(@. Using the Command M enu The Command Menu provides basic exercising functions for components in the library. Refer to the diagram on page 79 for the element indexes.
Chapter 5 6. When the command is finished, the screen displays a status message. Press >(6&$3(@ to return to the Command Menu or to abort a command in progress. The following table describes each command. Command Description Move Cartridge Moves a cartridge from one location to another. You must specify source and destination element indexes (see page 79). Important: Do not insert a cartridge in a tape drive. The tape drive will not automatically eject the cartridge.
Library Operation Command Description Cycle Reach Causes the robot to move in and out on the reach axis. Cycle X-Axis Causes the robot to move left and right on the horizontal (X) axis. Cycle Wrist Causes the robot’s wrist to rotate from the rear-facing position to the front-facing position and back to the rear-facing position. Cycle Solenoid Exercises the solenoid that controls the locking mechanism on the front door.
Chapter 5 2. Press >(17(5@. The screen displays the library code version, similar to the example below. n Co d e Ve r s i o n Vn . n . n 3. Press the down arrow key to display the serial number. n L i b r a r y Num: Se r i a l 0 0 0 0 0 0 0 0 1 View ing statistics 1. From the operator panel keypad, press >0(18@ to display the menus. Press the down arrow key until “Library Information” appears, as shown below. 4L i b r a r y I n f o rm a t i o n 2. Press >(17(5@.
Library Operation 3. Press >(17(5@. The first statistic to appear is Total Moves, as shown in the example below. nTo t a l Mo v e s : 1 4 2 4 0 6 4. To display additional Statistics screens, press the down arrow. The following table describes the information in the Statistics screen. System statistica Description a Total Moves The number of times the robot has picked a cartridge and placed it in a slot or tape drive. Pick Retries The number of times the robot retried picking a cartridge.
Chapter 5 View ing system sensors 1. From the operator panel keypad, press >0(18@ to display the menus. Press the down arrow key until “Library Information” appears, as shown below. 4L i b r a r y I n f o rm a t i o n 2. Press >(17(5@. The screen displays the library code version. Press the down arrow key until “System Sensors” appears, as shown below. 4S y s t em Se n s o r s 3. Press >(17(5@. The first screen to appear is Door Locked, as shown in the example below. nDo o r Lo c k ed : 1 4.
Library Operation System sensor Description Cartridge Seated: A cartridge is seated in the robot (1) or the robot is empty (0). Reach Position: The robot fingers are closed (1) or open (2). Magazine Present: The magazine is installed (1) or removed (0). X Axis Home: The robot is in the home position on the X axis (1) or not (0). X Axis EOT: The robot is at the EOT (end of travel) position on the X axis (1) or not (0).
Chapter 5 Notes 88 Exabyte 215M and 215A
6 Tape Drive Operation This chapter describes how to perform the following tasks: Monitoring tape drive status Cleaning the tape drives Ejecting a cartridge manually Resetting a tape drive Note: The application software automatically controls the tape drives to perform backup and restore operations. You do not need to intervene in the cartridge processing; however, you may need to occasionally perform the tasks described in this chapter.
Chapter 6 Monitoring tape drive status You can monitor the status of the tape drives in several ways: Reading the LEDs on the front of the drives Viewing the library’s Drive Display screens Viewing the library’s Drive Status screens Note: You can also view drive status using Console, part of the library’s internal firmware. See Chapter 7 for more information. Reading the tape drive LEDs The following tables show the tape drive LED states for Exabyte M2 drives and Sony SDX-500C AIT-2 drives.
Tape Drive Operation Sony SDX-500C AIT-2 LED states LED statesa Condition Busy (left) LED on SCSI activity is occurring. Tape (middle) LED on Tape is loaded. Status (right) LED on Cartridge is write-protected. Tape LED is flashing Tape is loading or unloading. (0.25 seconds on; 0.25 seconds off) Tape LED is flashing (3.5 seconds on; 0.5 seconds off) Error has occurred. Status LED is flashing Cleaning required.b (3.5 seconds on; 0.5 seconds off) a You may see other LED activity.
Chapter 6 4D r i v e Me n u M a mm o t h 2 Note: On the second line of the Drive Menu, the tape drive model name appears (either Mammoth2 or AIT). 2. Press >(17(5@. The Drive 1 Menu appears. 4D r i v e 1 Me n u M a mm o t h 2 3. Use the up or down arrow key to select the desired drive menu, then press >(17(5@. (For example, to show information for Drive 1, select “Drive 1 Menu.”) A screen similar to the example below appears.
Tape Drive Operation M 2 drive display messages READY–TAPE The tape drive has successfully loaded the tape and is ready for read/write operations. EJECT The unload button was pressed. The tape drive ejects the cartridge as soon as it finishes its current operation. EJECT–PREVNT The software has disabled the eject function with the PREVENT/ALLOW MEDIA REMOVAL command. The tape drive will rewind and unload the tape, but will not eject the cartridge.
Chapter 6 M 2 drive display messages DEPLETED a The cleaning tape in the cartridge is depleted and the tape drive will eject it. Use a new cleaning cartridge. CODE LOAD FAIL These messages appear in sequence after the code load failed. RETRY CODE LOAD MAKE CODELOAD TP a The tape drive is making a code load tape. These messages appear when non-SmartClean media is used and the tape drive is cleaned using an Exabyte Mammoth Cleaning Cartridge.
Tape Drive Operation AIT-2 drive display messages Cleaning messages CLEAN DRIVE The tape drive should be cleaned at the next convenient time. CLEANING . . . Cleaning is in progress. View ing the Drive Status screens From the Drive Status screens, you can view status information about the tape drives. These information screens are updated whenever there is a change in drive status. To display tape drive status information: 1. From the operator panel keypad, press >0(18@ to display the menus.
Chapter 6 3. Use the up or down arrow key to select the menu of the drive for which you want to display information, then press >(17(5@. (For example, to show information for Drive 1, select “Drive 1 Menu.”) A screen similar to the example below appears. 4D r i v e 1 S t a t u s REA DY - NOT A P E 4. Press >(17(5@. 5. Use the arrow keys to scroll through the status screens. The following table describes the information in the Drive Status fields.
Tape Drive Operation Drive status field Description Tape Left (M2 only) Displays how much tape is left, in megabytes, for the cartridge in this tape drive. Tape Size (M2 only) Displays the total amount of tape, in megabytes, for the cartridge in this tape drive. Power On Seconds (M2 only) Displays the power-on seconds. Warning Indicates if the drive is free of errors (0) or displays an error code. Present Indicates whether the drive is not installed (0) or is installed (1).
Chapter 6 Cleaning the tape drives When a drive does require cleaning, the library displays a cleaning message on the Status Screen. You can clean the tape drive in several ways: Use the Clean Drive option (as described in this section) to manually clean the tape drives when the library or software notifies you to do so. Use the Autoclean option (see page 39) and store a cleaning cartridge in the appropriate slot (see page 17).
Tape Drive Operation Installing a cleaning cartridge For the cleaning operation, install an approved cleaning cartridge in the library, as described on page 17. Configuring the library for cleaning Before you begin the procedure for drive cleaning, make sure you have set the following configuration options: Clean Slot option, which designates a permanent storage location for a cleaning cartridge. See “Setting the Clean Slot option” on page 38.
Chapter 6 5. Press >(17(5@. The Drive 1 Menu appears. 4D r i v e 1 Me n u M a mm o t h 2 6. Use the up or down arrow key to select the menu for the drive you want to clean, then press >(17(5@. (For example, to clean Drive 1, select “Drive 1 Menu.” To clean Drive 2, select “Drive 2 Menu.”) The Drive Status screen appears. 4D r i v e 1 S t a t u s R e a d y - NOT A P E Note: Drive 1 is the tape drive closest to the fixed slots. 7.
Tape Drive Operation É Important If the tape drive ejects the cleaning cartridge immediately after loading it, you need to replace the cleaning cartridge. To order cleaning cartridges, contact Exabyte (see “ Contacting Exabyte” on the inside back cover). 9. When the cleaning is complete, return the library to its original control mode and re-enable security (if desired). Note: After cleaning, the library automatically decrements the Clean Cycles Left counter.
Chapter 6 2. Press the eject button on the tape drive’s faceplate (shown in the following figures) and remove the cartridge. Note: For Exabyte M2 tape drives, do not press and hold the eject button for more than 10 seconds. Holding down the button causes the M2 tape drive to reset. The eject button for the M2 drive is shown below. The eject button for the AIT-2 drive is shown below.
Tape Drive Operation Resetting a tape drive This section describes how to reset a tape drive from the library’s front panel. CAUTION Before resetting the tape drive, make sure the tape drive is not communicating across the SCSI bus. Resetting the tape drive may disrupt communications on the SCSI bus. To reset a tape drive: 1. Press the >5(6(7@ key on the library’s operator panel. The following screen appears. 4R e s e t & L i b r a r y D r i v e s 2.
Chapter 6 The tape drive performs its power-on self-test and rewinds any loaded tape to the beginning, but does not eject the cartridge. If a cartridge is loaded in the drive, this reset may take several minutes, depending on the size of the cartridge. Note: Because the tape drive rewinds the tape and does not eject the cartridge, make sure that it is safe to overwrite the tape before performing a backup. Otherwise, manually eject the cartridge as described on page 101.
7 Diagnostics and Firmware This chapter describes how to do the following: Upgrade library firmware via Console Create a diagnostic listing via Console View the LCD password via Console Upgrade library firmware via FTP Create a diagnostic listing via FTP Communicate with an M2 tape drive This chapter uses the following conventions: Keys shown boldfaced in brackets are keys you press on your host computer’s keyboard (for example, [Enter]).
Chapter 7 Connecting to the Console interface This section describes how to access the Console interface, the library’s internal diagnostics firmware. You can use Console for upgrading firmware, creating a diagnostic listing, and viewing the LCD password.
Diagnostics and Firmware Setting the library’s baud rate Before accessing Console, you must set the baud rate for the library so that it matches the host computer’s baud rate. To set the library’s baud rate: 1. From the operator panel keypad, press >0(18@ to display the menus. Press the down arrow key until “Config Menu” appears, then press >(17(5@. The Baud Rate Menu displays the currently selected baud rate, similar to the following example. 4Ba u d Ra t e Me n u 1 1 5 2 0 0 2. Press >(17(5@.
Chapter 7 2. In HyperTerminal’s Connection Description screen, enter a name and choose an icon for this communications session. 3. In HyperTerminal’s Connect To screen, choose the communications port you are using from the Connect Using field. Click OK. 4. In the Properties screen, make sure the fields contain the following values, then click OK. Bits per second: (baud rate of the computer) Data bits: 8 Parity bits: none Stop bits: 1 Flow control: none 5.
Diagnostics and Firmware 7. If desired, type help and then press [Enter] to display Console’s Help screen, as shown in the following figure. Note: If garbled characters or no characters appear on the screen, make sure you have the same baud rate set for the host as you do for the library. Upgrading firmware via Console These instructions describe how to upgrade the library firmware using the Console. CAUTION Do not upgrade firmware unless Exabyte Technical Support has advised you to do so.
Chapter 7 To upgrade the library firmware: 1. Obtain new firmware for the library. You can download new firmware from Exabyte’s web site (www.exabyte.com), or you can contact Exabyte Technical Support. 2. Access Console by following the steps in “Connecting to the Console interface” on page 106. 3. If desired, you can use the SCSI READ BUFFER command to copy the current firmware to disk. To do this, use a software application that can issue SCSI commands.
Diagnostics and Firmware 6. Use your terminal emulation software to specify the source location (path and filename) of the new firmware. For HyperTerminal, follow these steps: a. Select the Transfer menu. b. Select Send File. c. In the Send File screen, enter the path and file name of the firmware or click on the Browse button to locate the file. Select XModem as the protocol. d. Click on Send. The system initiates the firmware upgrade and displays its progress on the screen.
Chapter 7 Creating a diagnostic listing via Console If you report a problem to Exabyte Technical Support, you may be asked to create a library diagnostic listing (also called a dump) via the Console interface. A diagnostic listing is created when you use a terminal emulation program (such as HyperTerminal) to send an ASCII text copy of the diagnostic buffer from the library to the host computer. This buffer information can be used by support personnel to troubleshoot incidents with the library.
Diagnostics and Firmware View ing the LCD password via Console You can view the LCD password from the Configuration Information screen in the Console interface. To view the LCD password: 1. Access Console by following the steps in “Connecting to the Console interface” on page 106. 2. Type config and press [Enter]. The Configuration Information screen appears, as shown below. The password appears next to the LCD password field.
Chapter 7 Connecting to an FTP utility This section describes how to connect your library to a host computer and how to access an FTP utility. You can use an FTP utility to upgrade library firmware or create a diagnostic listing.
Diagnostics and Firmware Upgrading library firmware via FTP These instructions describe how to upgrade the library firmware via FTP. CAUTION Do not upgrade firmware unless Exabyte Technical Support has advised you to do so. If performed improperly, the upgrade procedure can render your device inoperable. Consult with Technical Support before performing an upgrade. To upgrade the library firmware via FTP: 1. Obtain new firmware for the library. You can download new firmware from Exabyte’s web site (www.
Chapter 7 4. Use the FTP command for your utility to transfer the new firmware to the library. For example, issue put filename.out, where “filename.out” is the name of the new firmware. The system initiates the firmware upgrade and displays its progress on the library’s LCD screen. When the upgrade has completed successfully, the library automatically resets.
Diagnostics and Firmware Communicating w ith an M 2 tape drive These instructions describe how to establish communications with an M2 tape drive using the library’s serial port and Exabyte’s Mammoth-2 Monitor program, so you can upgrade the drive firmware or create a diagnostic listing. CAUTION Do not upgrade firmware unless Exabyte Technical Support has advised you to do so. If performed improperly, the upgrade procedure can render your device inoperable.
Chapter 7 Establishing drive communication To establish communication with the tape drive over the library’s serial port: 1. Connect the serial cable to the library and host computer (see page 106). 2. If the security option has been enabled, disable it (see page 46). 3. Change the robot control mode to LCD (see page 64). 4. From the operator panel keypad, press >0(18@ to display the menus. Press the down arrow key until “Drive Menu” appears, then press >(17(5@. The Drive 1 Menu appears.
Diagnostics and Firmware 7. Press >(17(5@. At the confirmation prompt, press >(17(5@ again. The tape drive is now communicating through the library’s serial port. 8. When you are ready to return the serial connection to the library, press >(17(5@. Note: If you reset the library or you open and close the front door, the library disconnects from tape drive serial communication. Using M ammoth-2 Monitor To use Mammoth-2 Monitor: 1.
Chapter 7 Notes 120 Exabyte 215M and 215A
8 Maintenance and Service This chapter describes the following: Using touch-up paint on the housing Cleaning the library Installing or replacing a tape drive Returning the library for service CAUTION Unless you have a self-maintenance contract with Exabyte, do not attempt to replace any components in the library, other than the tape drives. If you do so, you will void your warranty. Using touch-up paint on the housing A paint kit is available for touching up nicks and scratches on the finish.
Chapter 8 Cleaning the library The only library components that should be cleaned are the tape drives. Instructions for cleaning the tape drives are provided on page 98. CAUTION The library’s internal components are lubricated at the factory and should not be cleaned or relubricated. To protect the internal components from dust, keep the library door closed. Installing or replacing a tape drive This section describes how to install an additional tape drive or replace an existing tape drive.
Maintenance and Service Preparing for replacement 1. Obtain a # 2 Phillips screwdriver. 2. Ensure that the environment is free of conditions that could cause electrostatic discharge (ESD). If possible, use an antistatic mat and grounded static protection wristband during installation. If a mat and wristband are not available, touch a known grounded surface, such as the computer’s metal chassis. 3. Power off the library and disconnect the power cord.
Chapter 8 Tape drive SCSI connector 2. From the back panel, use a # 2 Phillips screwdriver to release the two captive screws that secure the tape drive carrier to the library, as shown in the following figure. Handle Captive screws 3. Remove the drive carrier by grasping the handle and pulling it directly out of the library. Note: The drive carrier weighs approximately five pounds. Make sure you support the bottom of the carrier as you remove it.
Maintenance and Service Removing the drive’s service access cover Follow the steps below if you are installing an additional tape drive in an empty drive bay. 1. From the back panel, use a # 2 Phillips screwdriver to release the two captive screws that secure the service access cover to the library, as shown in the following figure. 2. When the screws are loosened, remove the service access cover. Installing the tape drive 1.
Chapter 8 2. Tighten the captive screws on each end of the drive carrier to 8.0 inch-pounds (9.2 kg-cm) of torque. 3. Connect the SCSI cables to the tape drive. CAUTION To avoid damaging the tape drive, make sure the library is pow ered off when you connect it to the SCSI bus.
Maintenance and Service Resuming operation 1. Reconnect the power cord and power on the library. É Important Do not power on the library with an empty drive bay. You must install a tape drive or service access cover in each of the bays. 2. If you installed a new tape drive, set the SCSI ID for the drive, as described on page 34. If you replaced an existing drive, the new tape drive automatically assumes the SCSI ID of the old drive. The library is now ready to resume normal operation.
Chapter 8 Returning the library for service If you need to return the library to the factory for service, contact your service provider. If your service provider instructs you to return the library directly to Exabyte, contact Exabyte Technical Support to obtain a Return Materials Authorization (RMA) number and the shipping address (see “Contacting Exabyte” on the inside back cover). When you have the RMA number, follow the instructions on the following pages. Preparing the library for shipping 1.
Maintenance and Service Removing the library from the rack If the library is installed in a rack, remove it as follows: 1. From the back of the library, use a T-20 TORX driver to remove the three screws that secure the retention bracket to the rack shelf and library, as shown in the following figure. Remove the bracket. 2. If the library is the only device on the rack shelf, remove the blank panel from the empty side of the rack, as shown in the following figure.
Chapter 8 Blank panel 3. From the back, slide the library off of the rack shelf. :$51,1* The library weighs approximately 40 pounds (18 kg). Most of the weight is toward the back of the library.
Maintenance and Service Packing the library Use the original packing materials to pack the library (shipping containers, packing pieces, and antistatic bag). You will also need packing tape. CAUTION To avoid damaging the library and voiding your warranty, be sure to use the original shipping materials (or replacement materials obtained from your vendor) when repacking and shipping the library. Do not use the shipping carton and packing materials to ship items other than a library.
Chapter 8 c. Install the magazine in the library, so that the cut-out in the packing material fits around the robot. d. Close the library door. ES Robot packing material EN CA TE PE ST AT R MEN US U UN LO DO CK OR RE SE T 2. Insert the empty accessory box or filler tube (if your library did not come with an accessory box) into the library box, as shown in the following figure. É Important If you are shipping the library for repair, do not include the accessories.
Maintenance and Service 3. Place the antistatic bag over the library, and place the library into the cushion at the bottom of the box. 4. Place the top cushion over the library. Antistatic bag Library Accessory box or filler tube 5. Place any necessary paperwork in the top of the library box. 6. Close and seal the box. 7. Place the shipping label on the box.
Chapter 8 Notes 134 Exabyte 215M and 215A
9 Troubleshooting This chapter provides troubleshooting information for the library. It provides a list of suggestions for solving problems that may occur when you are installing and operating the library and the enclosed tape drives. Note: If an error code appears on the LCD, refer to Appendix C. If LEDs on a tape drive are flashing, see page 90. Problems w ith library installation If your library and software are not communicating after installation and configuration, check the following: 4 SCSI IDs.
Chapter 9 4 SCSI cabling. Make sure that all SCSI cables are securely connected at both ends. 4 LVD, HVD, and single-ended SCSI devices. Because the library is an LVD device, all other devices on the SCSI bus should also be LVD. Do not connect an HVD device to an LVD bus. 4 Narrow SCSI and wide SCSI. Because the library is a wide SCSI device, all other devices on the bus must be wide. Or, you must use wide-to-narrow adapters. 4 SCSI cable lengths.
Troubleshooting 4 Control mode. Make certain the control mode is set to SCSI or to one of the sequential modes. See page 64 for more information. After checking these items, reset the library as described on page 76. Problems w ith tape drive operation If you have been successfully operating the application software and library in the past, but are now experiencing problems reading and writing data, check the following: 4 Write-protect switch.
Chapter 9 Problems w ith library operation If the library has been successfully operating in the past, but is now experiencing problems, check the following: 4 Control mode. If you are using an application software package to control robot operations, the library must be set to SCSI mode. See page 64 for more information. 4 Security. Make sure that security is set correctly for the operation you are trying to perform.
A Specifications This appendix provides overall specifications for the library, media capacities, power cord requirements, SCSI cable specifications, SCSI terminator requirements, and Ethernet cable specifications. Overall specifications for the library The following table provides general specifications for the library. Interface specifications Interface SCSI-2, Ultra, or Ultra-2 Capacity and speed Maximum capacity 2.25 TB with two M2 tape drives (assuming a 2.
Appendix A Size and w eight Size (Length × Width × Depth) 24.10 × 8.56 × 8.65 inches (61.21 × 21.7 × 21.97 cm) Weight a 43 pounds (19.5 kg) (215M M2 library) Weight a 42.5 pounds (19.
Specifications M edia capacities This section provides the maximum capacities of the media. AM E with SmartClean media for M 2 drives The following table provides the approximate capacities in gigabytes (GB) for each AME cartridge with SmartClean. M aximum capacity a Tape length Native Compresseda 225 meters 60 GB 150 GB 150 meters 40 GB 100 GB 75 meters 20 GB 50 GB Assumes a 2.5:1 compression ratio. Actual compressed capacity varies depending on the type of data being recorded.
Appendix A Pow er cord requirements The library is shipped with a seven-foot (2.1 meter), 18 AWG, 3-conductor AC power cord for 120-volt use in the United States and Canada. The power cord has a molded NEMA 5-15P male connector on one end and a molded IEC 320/EN 60320 female connector on the other end. The power cord is UL Listed and CSA Certified.
Specifications SCSI cable and terminator specifications This section describes the SCSI cable and terminator requirements. SCSI cables Exabyte recommends using wide LVD SCSI cables that conform to SCSI-3 specifications for impedance and primary conductor. É Important To comply with the regulations and standards listed at the front of this book, all SCSI cables you use with the library must be properly shielded.
Appendix A SCSI terminator Exabyte recommends using an active terminator, such as the AMP 796051-1 (SE/LVD Multi-mode) SCSI terminator. Termination must be external; do not use internal terminators. Ethernet cable requirements As an option, the library may include an Ethernet port on the back panel. The Ethernet port connector is an RJ-45 shielded connector. To connect to the Ethernet port, use an approved Category 5 (100BaseT connection) data-grade cable compliant with EIA/TIA 568.
B SCSI Configuration This appendix provides an overview of the SCSI interface and some general guidelines for connecting the library to the SCSI bus. SCSI components The SCSI system consists of the following components: Initiator. The host computer system acts as the initiator of commands. It consists of the application software, the operating system, the device driver, and the host bus adapter card. Bus.
Appendix B SCSI bus considerations This section provides the basic guidelines and considerations for setting up the library on the SCSI bus. LVD SCSI The library uses an LVD (low-voltage differential) SCSI configuration. Every SCSI device attached to the SCSI buses connecting to or from the library must also be LVD. Note: Although LVD SCSI is compatible with single-ended SCSI, Exabyte does not support single-ended devices on the library’s LVD SCSI bus.
SCSI Configuration SCSI IDs Each device on the SCSI bus must have a unique ID. The host computer uses these IDs to identify each device. The SCSI ID also determines which device has priority when more than one device is trying to communicate with the host. The lower the ID, the lower the priority of the device. Note: A device’s SCSI ID does not depend on physical location. For example, the last device on a multi-device SCSI bus can have a SCSI ID of 2.
Appendix B Notes 148 Exabyte 215M and 215A
Error Codes C This appendix describes the error codes that appear on the library’s LCD (liquid crystal display). LCD error codes do not reflect tape drive errors (see page 90). CAUTION Library components can be replaced only by Exabyte-approved service providers. If you cannot find an obstruction or other obvious cause for the problem, contact your service provider. Unless you have a self-maintenance contract, do not attempt to replace any components. If you do, you will void your warranty.
Appendix C CAUTION Some corrective actions advise you to reset the library. Before resetting, make sure there is no SCSI activity on any connected SCSI bus, so you do not disrupt communications. The following table lists the library hardware error conditions in numerical order. LCD Description code Corrective action 11 Source empty. There is no cartridge in the source location. Install a cartridge in the source location or redirect the robot to another location. 12 Destination full.
Error Codes LCD Description code 18 Source inside drive. The robot could not successfully pick a cartridge because it was still loaded in the tape drive. Open the door and manually eject the cartridge R axis does not move. The robot could not move along the reach axis. Open the door and remove the magazine. Look 30 32 from the tape drive. Or, redirect the robot to another source location. If the error persists, contact your service provider.
Appendix C LCD Description code Corrective action RRC command reject. An invalid command was sent to the robot command processor. Make sure the library and tape drives are not Cannot load drive. The robot cannot push the cartridge far enough to load it into the tape drive. Open the door and remove the magazine. Look Open the door and remove the magazine. Look 41 W axis failed home. The library could not move the robot to the home position on the wrist axis. 42 Wrist front sensor failed.
Error Codes LCD Description code Corrective action 62 Not present. The bar code This error appears on the Label Information scanner could not read the screen. bar code label because the If necessary, install the magazine or tape drive. designated element is not present. 64 Bad label checksum. The This error appears on the Label Information bar code scanner could not screen.
Appendix C LCD Description code 74 Corrective action Unoccupied drive bay. A tape drive or service access cover is not installed in the drive bay. Install a tape drive or service access cover. If the error persists, contact your service Internal S/ W error. Firmware error. Make sure the library and tape drives are not 75 provider. being used by any host, then reset the library from the operator panel. If the error persists, contact your service provider.
Error Codes LCD Description code Corrective action 109 Check cleaning tape. A Eject the cartridge from the tape drive and clean drive operation failed remove it manually (see page 101). because the drive did not Install a new cleaning cartridge into the unload the cleaning cleaning slot (see page 17). cartridge within a reasonable amount of time. 116 Drive comm failed. The library is unable to communicate with the tape drive. 117 Drive comm timeout.
Appendix C LCD Description code Corrective action SCSI chip error: SCSI unexpected int; SCSI int stuck error. There was a SCSI chip failure. Make sure all SCSI devices are of the same Flash erase fail. The library is unable to erase the flash EEPROM. Make sure the library and tape drives are not 140 141 Flash program fail. The library is unable to program the flash EEPROM. 142 Checksum miscompare. The flash EEPROM checksum was bad. 143 Invalid header data.
Error Codes LCD Description code Corrective action 195 All slots are empty. The robot could not find a cartridge to pick in Demo mode. Open the library door and insert at least one cartridge in the magazine. Open the library door and remove the cartridge 198 Robot full before command. The robot, all slots, and all the drives contained a cartridge when an Initialize Element Status command was requested. Tape in drive. A cartridge is already loaded in the destination tape drive.
Appendix C LCD Description code 203 204 X axis EOT fail. The library Open the door and remove the magazine. Look for anything that might be obstructing the could not detect the robot’s path along the horizontal axis. end-of-travel sensor on the horizontal axis. Make sure the library and tape drives are not being used by any host, then reset the library X axis home sensor fail. from the operator panel.
Error Codes LCD Description code 220 OS failure. The library’s operating system experienced an error. 221 Could not set alarm. The library’s operating system experienced an error. 222 OS message failure. The library’s operating system experienced an error. 226 227 230 Corrective action Make sure the library and tape drives are not being used by any host, then reset the library from the operator panel. If the error persists, contact your service provider. M bus interrupt timeout.
Appendix C Notes 160 Exabyte 215M and 215A
Index $ accessories 9 Activity LED 57 adapter card, compatibility 13 addresses See elements See Ethernet See SCSI IDs agency standards iii AIT tape drive See tape drive AME media See cartridges application software compatibility and installation 12 does not support library 35 library operation 59 limited license for cartridge slots 44 setting proper control mode for 64 arrow keys 31 Autoclean option description 32 enabling or disabling 39 % bar code labels affixing to cartridges 14 Installation and Operat
Index Cartridge Inventory Menu 30, 72 cartridge inventory screens 72–75 cartridge slots See slots cartridges cleaning cartridges 12 description 10 ejecting manually 101 moving with a Move Cartridge command 82 preparing and installing 14–19 replacing 60–62 selecting the correct type 10 storage capacity 141 storing 63 system sensors 87 using AIT-1 media 11 viewing inventory information 72–75 write-protect switch 15 Clean Cycles Left option description 32 setting 40 Clean Drive option 99 Clean Slot option des
Index drive See tape drive drive carrier 3, 5 See also tape drive Drive Display screens 91–95 Drive Menu 30, 92 drive service access cover, removing 125 Drive Status screens 95–97 dump See diagnostic listing Ethernet (continued) viewing security screens 54 Ethernet Menu 30, 52 Ethernet port connecting cable to 56 description 5 Exabyte tape drive See tape drive ( fan Eject button for drive 102 elements 78–79 Emulation Mode option description 32 setting 35 Enter key 29, 31 environmental specifications 14
Index * gateway address 53 + host compatibility 13 on SCSI bus 145 reserving elements 74 support for parity checking 36 humidity specifications 140 HVD configurations 20, 146 HyperTerminal using for diagnostic listings 112 using to access Console 107 using when upgrading firmware 111 , IDs See SCSI IDs indexes, elements 78 Initialize Element Status command 82 installation connecting the power cord 23 connecting to SCSI bus 20–22 environment 13 equipment for 9 installing magazine 18–19 powering on the lib
Index Link LED 57 Loop option 67 LVD configurations 20, 143, 146 0 M2 Monitor program 119 M2 tape drive See tape drive magazine cartridge inventory 72 description 3, 6 element numbering scheme 79 installing cartridges 18–19 installing in library 19 replacing 60–62 storing cartridges outside of library 63 system sensors 87 maintenance 121–127 Max Addressable Slot option description 33 setting 44 when used with cleaning cartridge 38 media See cartridges Menu key 29, 31 menu structure 29 MIC (Memory in Casse
Index POST Bar Code Scan option description 33 enabling or disabling 41 power cord connecting 23 requirements 142 power entry module 5 power specifications 140 powering on the library 24 5 rack-mount hardware installing 13 ordering from Exabyte 9 removing library from 129–130 read and write community strings 55 Reset key 31 resetting library 76 tape drive 103 Restart option 67–68 RMA number 128 robot description 6 movement statistics 75, 85 moving through LCD 82 parking for shipment 30 performing exercise
Index service access cover description 5 removing 125 service, returning library for 128 shipping the library 128 single-ended configurations 146 size of library 140 slots cartridge inventory 72 description 3, 6 element numbering scheme 79 installing cartridges in fixed slots 15 SmartClean cartridges See cartridges software See application software See Library Monitor software See M2 Monitor program Sony tape drive See tape drive source element indexes 79 statistics 84–85 Status key 31 Status LED (AIT-2) 9
Index wide SCSI 20, 146 write and read community strings 55 write-protect switch 15 168 Exabyte 215M and 215A
Contacting Exabyte To obtain technical support Exabyte Technical Support 1-800-445-7736 1-303-417-7792 1-303-417-7160 (fax) e-mail support@exabyte.com World Wide Web www.exabyte.com www.mammothtape.com www.m2wins.com To order supplies and accessories Exabyte 1-800-774-7172 or 1-800-392-8273 To return equipment for service Exabyte Service 1-800-445-7736 1-303-417-7199 (fax) Scotland: + 44-1-324-564564 e-mail service@exabyte.
