User's Manual User Manual

Issue 4.3.C
IP Director Version 4.3 – User Manual – Part 4 – System Management & Troubleshooting
EVS Broadcast Equipment
2. Troubleshooting
Guide
2.1 CONNECTIONS: MAIN STATUS IN
THE IP DIRECTOR INTERFACE
THE DATABASE STATUS IS RED.
It means the IP Director has not established the link with the IP
Director database. In the console management application, in
categories/configuration, check
• the name of the database, it must be IP Remote
• the login and password (EVS default is Login : sa, Password
: evs)
• the server name where the database is physically located
• the Ethernet connection to the database server
Those checks must be done for:
• the SynchroDB service
• IP Director application
• IP Scheduler if in use
If after those checks you still cannot established the link with the
database, check:
• if the SQL server engine is running (check the
icon in the
main status bar of Windows XP. It must appear with a green
arrow).
THE XT STATUS IS RED OR YELLOW
It means your physical connection is not established with the XT
server on the XNet network. At start up, it can take a few
seconds before this status becomes green. If after one minute,
the status is not green:
• Check all your physical connections
o on the XT side, check if the cable is physically
connected to the COM port defined on the XT server (in
the EVS configuration menu if you are running slave
mode or in the setup of the EVS remote control device if
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