Troubleshooting guide

18
PROBLEM CAUSE CORRECTION
19. Err – 1007, Err – 107,
Err - 117 = MAV/
SEPS/NHBP/AUX
MAV valve motor
ran too short (stalled)
while looking for
proper park position
Motorized Alternating
Valve = MAV
Separate Source = SEPS
No Hard Water Bypass
= NHBP
Auxiliary MAV = AUX
MAV
A. Foreign material is lodged in
MAV/NHBP valve
A. Open up MAV/NHBP valve and check piston
and seal/ stack assembly for foreign material.
Press NEXT and REGEN buttons for 3 seconds
to resynchronize software with piston position
or disconnect power supply from PC board for
5 seconds and then reconnect.
B. Mechanical binding
B. Check piston and seal/stack assembly, check
reduction gears, drive gear interface, and check
MAV/NHBP black drive pinion on
motor for being jammed into motor body.
Press NEXT and REGEN buttons for 3 seconds
to resynchronize software with piston position
or disconnect power supply from PC board for
5 seconds and then reconnect.
20. Err – 109 A. Invalid motor state detected A. Replace PC board
21. Err – 201 A. Invalid regeneration cycle step detected A. Replace PC board
22. Err – 204 = Leak
detected
A. Occurs when dP input is active for “ALARM” and
the input is closed. The alarm buzzer will activate
and the screen will display the error.
A. Check for low flow leak. Press NEXT and
REGEN buttons for 3 seconds to resynchronize
software with piston position or disconnect
power supply from PC Board for 5 seconds
and then reconnect to clear error.
23. Err – 402 = Power
Down Memory
A. Diagnostic memory failure during power down A. Replace PC board
24. Err – 403 = Program
Memory
A. Occurs when new software is flashed to a
PC board
A. Factory resets this error not seen in the field
25. Err – 404 =
Diagnostic Memory
A. Corrupt diagnostic display information is stored in
the memory
A. Replace PC board
26. Err – 410 =
Configurator
Download
A. Occurs when downloading an invalid
configuration file
A. Not seen in the field
TROUBLESHOOTING GUIDE cont’d: