User Manual

Be sure your name, address, and RMA number are
clearly written on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon.
If you have any issue with a battery, please
contact the appropriate Horizon Product
Support Department.
Warranty Inspections and Repairs
To receive warranty service, you must include your
original sales receipt
verifying the proof-of-purchase
date. Provided warranty conditions have been met,
your Product will be repaired or replaced free of charge.
Repair or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the
repair will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase
cost. By submitting the item for repair you are agreeing
to payment of the repair without notification. Repair
estimates are available upon request. You must include
this request with your repair. Non-warranty repair
estimates will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight. Horizon
accepts money orders and cashiers checks, as well
as Visa, MasterCard, American Express, and Discover
cards. By submitting any item to Horizon for inspection
or repair, you are agreeing to Horizon’s Terms and
Conditions found on our website under the Repairs tab.
15
Country of
Purchase
Horizon Hobby Address Phone Number/ Email
United States Horizon Service Center
(Electronics and engines)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
Online Repair Request visit:
www.horizonhobby.com/repairs
Horizon Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
[e-mail]
United Kingdom Horizon Hobby Limited Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
[phone]
[e-mail]
Germany Horizon Technischer
Service
Hamburger Str. 10
25335 Elmshorn
Germany
[phone]
[e-mail]
France Horizon Hobby SAS 14 Rue Gustave
Eiffel
Zone d’Activité du
Réveil Matin
91230 Montgeron
[phone]
[e-mail]