User`s guide

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In order to assist you on a day-to-day basis, Evolis has structured its customer service
a
round a network of specialized partners.
Moreover, to let you get answers to your questions 24/7, the Internet site www.evolis.com
includes a number of elements linked to the day-to-day operation of your Tattoo.
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For any unresolved technical problem, contact an Evolis dealer. If you do not know of an Evolis dea-
ler, go onto the
www.evolis.com site and send us your request. Evolis will give you the address of
the Evolis dealer closest to you. When you call an Evolis dealer, you must be next to your computer
and be prepared to provide the following information:
■ The type and serial number of your printer
■ The type of configuration and the operating system you are using
■ A description of the problem that has occurred
■ A description of the steps you have taken to solve the problem.
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If you need additional technical aid, you will find a large amount of information relative to the utili-
zation and tr
oubleshooting of the Evolis print
ers under the heading
Support & Servic
es
on the Ev
olis
Internet site.
This item off
er
s the downl
oading of the mos
t recent versions of Firmware, print drivers and user
manuals, Evolis printer use and maintenance and an FAQ* item to provide answers to the most fre-
quently-asked questions.
*FAQ : Frequently-asked Questions
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To benefit from driver and Firmware updates, you must pre-register on the www.evolis.com site.
Ent
er the f
oll
o
wing address into your browser in order to get access to the registration form.
http://www.evolis.com/en/supservices/profile.asp
Please fill out the entire form, making sure
to complete correctly the fields in red.
You will receive a return confirmation e-mail
including your personal access codes.
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