User`s guide

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The type of card used may be inappropriate
■ Make sure the type of cards used corresponds to the required specifications.
See the “Characteristics” chapter in this manual for more information.
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■ Try to print using another type of card.
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1. Check the parameters defined for the printing
■ Make sure no element of your formatting is outside the print margins.
■ Check the orientation of the document selected in the configuration of the print driver
(Landscape or Portrait).
2. Check the printer interface cable
■ If some unusual characters print out, make sure you are using the interface cable
appropriate for your printer.
■ Check the connection to the computer and to the printer.
■ Try using another cable of the same type.
3. Make sure the printer is clean
■ Clean the inside of the printer, the cleaning rollers and the print head, if necessary.
See the “Maintenance” chapter of this manual.
4. Make sure the cards are clean
■ Make sure they are stored in a dust-free location.
5. Check the ribbon
■ Make sure its position in the printer is correct.
■ Make sure it is unrolling correctly.
■ Make sure the ribbon is selected in the printer's driver (Graphics Tab).
6. Check the print head
■ If horizontal (white) lines appear on the card, some components of the print head
may be dirty or damaged.
■ Cl
ean the print head.
Consult the “Maintenance” chapter for more information.
■ If the pr
oblem is not solved after cleaning, contact your Evolis reseller for a new print head.
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