User`s guide

3. Elements of the print head may be damaged.
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Print a test card.
See the point “Printing and interpreting a test card” in this chapter.
If the test card fails to print, contact your reseller for a new print head.
The printing quality is not sufficient
1. The contrast and luminosity parameters must be modified
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Lack of contrast and color saturation, increase the contrast and luminosity parameters in the
setup of the driver.
2. The type of cards used is maybe unsuitable
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Check whether the type of cards used corresponds to the specifications required.
See the ”Technical Specifications” chapter in this manual for further information.
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The texture of the card is rough or not perfectly flat.
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Try printing with another kind of card.
Partial or incorrect printing
1. Check the parameters defined for the printing
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Make sure that no element of your page setup is outside the printing margins
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Check the orientation of the document selected in the configuration of the driver (Landscape or
Portrait)
2. Check the printer interface cable
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If unusual characters are printed, make sure you are using the right interface cable for your printer.
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Check the connection with the computer and the printer.
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Test with another cable of the same type.
3. Check that the printer is clean
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Clean the interior of the printer, the cleaning rollers and the print head if necessary.
See the ”Cleaning” chapter in this manual.
4. Check that the cards are clean
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Check that the cards are stored in a dust-free place.
5. Check that the print head is clean
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See the procedure for cleaning the print head in the ”Cleaning” chapter of this manual.
6. Check the ribbon
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Its position in the printer.
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Its correct run
7. Check the print head
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If horizontal lines (white) appear on the card, elements of the print head might be blocked or
damaged.
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Clean the print head.
See the ”Cleaning” chapter for further information.
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If the problem is not solved after cleaning, contact your reseller for a new print head.
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