User’s Guide Plastic Card Printer Dualys User’s Guide. Part Number: KU02E. Rev.
Copyright Information Evolis Card Printer © January 2006. All rights reserved. Copyright Notice Users must respect the copyright laws applicable in their country. This manual must not be photocopied, translated, reproduced or transmitted in whole or in part for any reason and by the means that might be, albeit electronic or mechanical, without the express, written authorisation of the company Evolis Card Printer. All information contained herein may be subject to modification without prior notice.
Table of contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter I • Setting out 4 4 Choice of a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Unpacking the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Description of the printer and its functions . . . . . . . . .
Introduction We congratulate you for choosing a Dualys printer! Dualys printers are the ideal solution for all printing of plastic cards and badges, student cards, transportation season tickets, employee badges, access control badges, membership cards, and all other applications requiring printing on the two sides of the card … This product comes with a wide range of assistance services from the Evolis Company and its partners, specially selected to help you effectively and professionally.
Chap.1 Starting up Choice of a location The Dualys printer must be set up on a level surface, in a dust free environment. It is essential to be able to access the printer from all sides for installation and use. Unpacking the printer Proceed as follows in unpacking the printer 1. Remove the upper protection foam. 2. Lift the printer out of its box, remove the protection bag and set it in the chosen place. 3 Remove all adhesive from the outside of the printer.
Description of the printer and its functions We invite you to check the different components of your printer on the following drawings, to which we will refer in this manual.
Printer control panel A control panel is available on the top of the printer. Four lights are associated with symbols indicating the printer activity. These lights indicate the following: Turned on End of Data ribbon reception (Pushbutton) No card in the feeder or feeder not present Cleaning signal Cover open Refer to chapter 4 of this manual for further information on interpreting the messages of the control panel.
4. Then connect the end of the power supply cable to an earthed socket 5. The printer is under power. The light on the control panel comes on and the print head rises and falls to indicate the correct mechanical working of the printer. If the light fails to come on, this means that the installation has not been carried out correctly or possibly that the printer is not working properly. Check the installation.
Ribbon installation 1. Open the cover of the printer by pressing the opening lever then turn it. 2. Install the ribbon in the printer as shown. 3. Close the cover of the printer. The ribbon must be correctly installed for the printer to work. Only use Evolis ribbons. Evolis declines all responsibility if the printer or the print head are damaged through the use of an unapproved ribbon. The ribbon is automatically positioned each time the cover is opened.
Card management Placing the cards in the feeder 1. Remove the feeder from the printer as shown. max. 2. Lower the spring system as shown and insert 100 cards of 0.76 mm at most. 3. Put the feeder back in the printer. Then press on the top of the feeder until it clicks. Card thickness: • Dualys printers admit cards with a thickness of 0.25 mm to 1 mm.
Installing the manual card feeder and loading the cards The Dualys printer may be optionally fitted with a manual card feeder for inserting cards one by one. Manual card feeder option should be set through the driver Properties. In the Tools tab click on Dialog box button. Then select Manual feed option in Source Tray menu and in Output Tray menu choose the option according to the required operation mode for the card exit. `Click on the Set button to confirm.
Adjusting the card thickness The Dualys printer is fitted with a manual adjustment system for the thickness of the cards that is accessible either from inside the printer or when the cover is open. Dualys printers accept card thickness from 0.25 mm (10mil) to 1 mm (40mil). Factory setting for card thickness is 0.76 mm (30mil). To adjust the thickness of the cards using the feeder cage 1. Remove the feeder from the printer as shown. 2.
To adjust the card thickness from inside the printer 1. Open the cover of the printer by pressing the opening lever and then turn it. 2. Remove the ribbon if there is one in the printer. Then adjust the thickness of the cards used by moving the handle from right to left on the required card thickness. 3. Reinstall the ribbon in the printer and close the cover.
Using the output hopper The Dualys printer is fitted with an output hopper with a capacity for 100 cards in 0.76 mm format. This is intended to receive the printed and/or encoded cards. 1. Locate the output hopper and rotate it. The hopper should be completly rotaded until it clicks. The “Cover open” LED will blink when the hopper stands in middle position. 2. Remove the printed and/or encoded cards as shown.
Chap. 2 Printing Installation of the driver Before using your Dualys printer, you must install its driver. Remember: the driver and Dualys printer operate under Windows 2000, NT 4.0 and Xp. The CD provided with the printer includes a utility which automates the installation of the printer driver. This utility installs the driver the right driver for your configuration. • Insert the DRIVERS & DOCUMENTATION CD-Rom reader. • Wait a few seconds until the CD welcome program tells you to choose your language.
Windows Users - Manual Installation ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Close all applications before installing the pilot. Do not connect the USB or Parallel cable before the installation is complete. Insert the DRIVERS & DOCUMENTATION CD-Rom in your CD-Rom reader. On the Windows menu bar, click Start, Parameters and then Printers. Double-click on Add printers. Select Local Printer. Select the LPTx printer port (even if you wish to connect the printer on USB).
Printing parameter setup Before using your Dualys printer, it is best to check / modify the default parameters of the driver. Furthermore, if you have options installed, you must declare them to the driver. Your printer has numerous functions that can be set in the printing manager.
“Graphic” dialog box This dialog box allows the selection of: Ribbon: the type of ribbon used Printing Settings: choice of single-sided or dual-sided printing, with the possibility to set the Black and Varnish ribbon panel configuration in the case you previously selected a color ribbon in the “Ribbon” box above. Black panel: the use of the black panel. Varnish panel: the varnish application of a color ribbon depending on a deliberate choice or a kind of card requiring a covering reserve.
“Tools” dialog box This dialog box offers first level help for your Dualys printer. If your Dualys printer has an option with a magnetic encoder, now proceed to set it up by clicking on the Encoding Definition button. For further information concerning this printer option, consult Annexe A of this manual. We also recommend you print a Test Card on the first use, and to keep it. This card records the information you might be asked for if you call the after-sales service.
3. In the Margin dialog box, select 0 cm for all margins, then in Orientation, select Landscape 4. Close the window by clicking OK Your Word window should now be like this: You are ready to personalize your card by entering the different composition elements: ■ Logo and Illustration ■ Identity photo ■ Constant and variable texts ■ Barcode, etc. Example: Note that this example does not intend to teach the operator about the working of the Word application.
Setting the Evolis Dualys Driver To access the parameters from the Word window: 1. In the menu bar, point to File and select Print 2. The dialog box tells you that the Evolis printer has been selected. Then click on Properties. The dialog box of the Evolis Dualys driver opens. To access the printing parameters from the Word window: 1. In the menu bar, point on File and select Print. 2. The dialog box indicates that the Evolis printer has been selected. 3. Click on Properties.
Chap. 3 Cleaning Keep your warranty valid! Failure to observe the procedures concerning maintenance in this chapter may lead annuls the warranty of your Dualys printer and the print head. The company Evolis declines all liability if the printer is used under unapproved conditions of cleaning.
If the printer has not been cleaned after the cleaning light has come on, it will begin to flash when a further 200 cards have been inserted. In this case, the cleaning light flashes as follows: Status after the insertion of 1200 cards When the light flashes, the interior of the printer must be cleaned without delay (under 5 cards). Otherwise, the warranty of the cleaning head will be cancelled.
4. Using the lever, adjust the thickness of the card to MAX position. 5. Put the feeder back in the printer. Then press on the top of the feeder until it clicks. 6. Open the cover and remove the ribbon from the printer as shown. 7. Close the cover of the printer. 8. Press the push button on the control panel for a second. The cleaning starts. 9. The used cleaning card is ejected in the output hopper.
Following a cleaning cycle, wait two minutes for the cleaner to evaporate completely before using the printer again. Although the cleaning alert might have been triggered, the printer will continue to work. It is also possible to trigger a cleaning sequence without waiting for the signal of the light of the printer. This is carried out by pressing the push button of the Control Panel for a few seconds. In this case, first repeat all the operations described above.
2. Open the cover of the printer and locate the print head. Then, gently rub the swab along over the print head for several seconds. Following a cleaning cycle, wait two minutes for the cleaner to evaporate completely before using the printer again. Maintaining the cleaning roller Cleaning cycle: on each ribbon change Use: cleaning wipes Your Dualys printer has a cleaning roller. Its adhesive surface holds the dust caused by the cards.
3. Clean the roller with a wipe from your cleaning kit. Eliminate all dust by lightly rubbing the wipe on the surface of the roller. 4. When the roller is dry, put it back in the printer and close the cover. Following a cleaning cycle, wait two minutes for the cleaner to evaporate completely before using the printer again.
Chap. 4 Troubleshooting To satisfy the demands of its customers, Evolis provides a complete range of technical assistance services in this manual and on the website www.evolis.com This section includes information concerning first level repairs on the Dualys printer. Interpreting the messages of the control panel Although the Dualys printer has been conceived to work extremely reliably, problems may however arise.
The lights on the control panel are represented in one of the following states: SWITCHED OFF SWITCHED ON FLASHING The push button returns the control panel to its original state after dealing with the following cases: ABSENCE OF CARD or INTERNAL PRINTER PROBLEM ■ ERROR IN MAGNETIC ENCODING ■ CARD EJECTION ■ The push button also enables: The printer to be set to stand-by ■ A test card to be printed ■ A cleaning cycle to be started ■ Consult the following states of the control panel to determine the act
State of the lights Interpretation NO CARD IN FEEDER OR FEEDER NOT PRESENT Solution or explanation ■ There is no card in the feeder ■ The thickness of the cards has not been cor rectly adjusted ■ The cards are curved ■ The cards are stuck together ■ The feeder is not present in the printer or is badly inserted Check the state of the cards in the feeder or make sure that the feeder is present in the printer and correctly inserted Then, press the push button for one second.
Printing and interpreting a test card Printing a test card gives certain technical information about your printer and confirms its correct working. We advise you to print it when the printer is put into service and to keep it at hand. Printing a test card 1. Make sure there are a ribbon and a card in the printer. 2. Press the push button for three seconds. All the lights go out. 3. Press the push button once more and hold it down. 4. The green light of the push button comes on. 5.
Printing quality problem The following information will help you to resolve any problems of printing quality that might arise in using your printer. If despite this information you are unable to resolve the problem, contact your Evolis reseller. Nothing prints 1. Check the power supply. Make sure: ■ The power supply cable is correctly connected to the printer and connected to a mains socket that works. ■ The printer is under power. The green light of the control panel is on.
3. Elements of the print head may be damaged. ■ Print a test card. See the point “Printing and interpreting a test card” in this chapter. If the test card fails to print, contact your reseller for a new print head. The printing quality is not sufficient 1. The contrast and luminosity parameters must be modified ■ Lack of contrast and color saturation, increase the contrast and luminosity parameters in the setup of the driver. 2.
Correcting card jamming Remove the card as follows: 1. Open the cover of the printer and remove the ribbon. 2. Remove the card by pressing the push button and/or pushing it manually towards the printer oulet. If there are several cards, push the top one first. 3. Replace the ribbon then close the printer cover. 4. Press the push button on the control panel for one second. To prevent card jamming: 1. Make sure the cards are correctly adjusted with the right thickness. 2.
2. With one hand, push the metal part at the back under the cover and with the other turn the two forks to remove the print head from the head arm. 1 2 3. Disconnect the cable from behind the print head Stage 2 – Installation of the new print head 1. Take the new print head and insert the cable in its housing. 1 2 3 2. Insert the head vertically in the two guides 3. Turn the print head to « clip » it in the metal part.
4. Close the cover of the printer. The print head is now installed. Stage 3 – Setting the new print head 1. Make sure that the printer is turned on and connected to a computer where the Dualys driver has been installed. 2. In the driver properties, click on the « Tools » dialog box. 3.
Customer service If the suggestions given above in this section do not allow you to resolve the problem/s, connect to evolis.com for larger information or contact your Evolis reseller. Evolis website If you need extra technical help, you will find much information on the use and breakdown of Evolis printers under Support & Services in the Evolis website.
Chap.
Chap. 6 Supplies Evolis has a large choice of cards and ribbons as well as various accessories. In the following you will find the list of supplies available from an Evolis reseller.
Cleaning accessories P/N: A5011 UltraClean Cleaning Kit (for complete cleaning of the printer) 5 pre-saturated cleaning cards, 5 swabs, 1 box of 40 pre-saturated wipes P/N: A5002 PrinterClean Cleaning kit (for cleaning of the transport rollers) 50 pre-saturated cleaning cards Ref. A5003 HeadClean Cleaning kit (for cleaning the print head) 25 swabs Ref.
Annexe A Magnetic encoding Introduction Dualys printers with a magnetic stripe card encoder are called Dualys Mag printers. The operating mode of a Dualys Mag printer is identical to that of a Dualys printer. The magnetic encoder encodes tracks ISO 1, 2 and 3 in a single passage and then checks the data.
max. 2. Lower the spring system as shown and insert 100 magnetic cards of 0.76 mm (30mil) at most. 3. Put the feeder back in the printer. Then press on the top of the feeder until it clicks. Setting the Windows Driver When first installing the Windows driver, it is necessary to parameterise the functions of the magnetic encoder. The functions of the magnetic encoder are accessible from the Tools dialog box of the driver by clicking the Encoding Definition button.
Automatic extraction allows cards with magnetic tracks to be encoded from Windows applications (such as Word for example). A text field surrounded by the characters ”|” and ”|” (or another character to be defined by the user) may be interpreted as an encoding command by the driver. Only use cards with magnetic tracks conform to ISO 7810 and ISO 7811. To work properly, the magnetic track must be moulded in the card. Never use a card with a glued magnetic track.
Annexe B Smart Card Contact Station Introduction Dualys printers with a Smart Card Contact Station are called Dualys Smart printers. The working mode of a Dualys Smart printer is identical to that of a Dualys printer. The Smart Card Contact Station of the Dualys Smart enables the chips to be programmed to the ISO 7816-2 standards. Location of the contact station The Contact Station is a module installed in the factory on Dualys Smart printers.
2. Lower the spring system as shown and insert 100 chip cards of 0.76 mm (30mil) at most (chip downwards). max. 3. Put the feeder back in the printer. Then press on the top of the feeder until it clicks. Interface of the Contact Station The Dualys is fitted with a DB-9 female connector on the back of the printer. This connector, directly connected to the Contact Station inside the printer, is also connected to an external coupler to program the chip.
DB-9 Connector pins Chip card contact points 1 C1 (V c.c.
Declarations of Conformity Concerning Safety and Electromagnetic Compatibility Manufacturer’s Name: Manufacturer’s Address: Evolis Card Printer 29, avenue de la Fontaine Z.I.
