User`s guide

Chap. 6
Guarantee
Several factors can affect the guarantee of the Evolis Dualys printer, particularly
the use of consumables and non conform cleaning. Carefully read the conditions
of the guarantee of the printer described below.
Conditions of guarantee
Evolis guarantees its printer against all manufacturing faults for a period of two years counting from customer purchase.
Customers must be able to demonstrate the purchase or must register their product on the www.evolis.com web site.
Evolis guarantees the print head for a period of two years, unlimited number of prints.
The Evolis guarantee only covers problems arising in the course of normal use of the printer and does
not apply in the following cases:
■
Non observance of the installation instructions described in the printer manuals
■
Cleaning of the printer and/or print head not conform with the instructions described in the
printer manuals (chapter 3)
■
Use of uncertified Evolis consumables. For instance, the use of uncertified Evolis ribbons may
affect the quality and reliability of the printing works, by causing poor quality printouts, or may
even affect the operation of the printer. The guarantee covers no material damage or quality
problem caused by the use of uncertified Evolis ribbons
■
All printer modifications or adaptations not expressly reported to and approved by Evolis
■
The use of options not manufactured / supported by Evolis
■
The use of printing support (cards) not support by Evolis
■
The resending of the printer in any packing that is not the original packing
If during the guarantee period Evolis is informed of a material fault, Evolis will proceed to repair or replace the product in
question, at its own discretion. Evolis is not bound by any obligation to repair, replace or reimburse while the customer does
not return the faulty product to Evolis.
If Evolis is unable to repair the faulty material covered by the guarantee, Evolis will proceed to replace it with a new or
second hand product as long as the functions are at least the same as those of the original product it replaces.
If the customer has signed an extension of the Evolis guarantee, Evolis will repair the faulty material according to the clau-
ses of the contract. To underwrite an extension of the Evolis guarantee, contact an Evolis reseller.
No goods may be returned to Evolis without an RMA (Return Material Authorisation) number. To obtain an RMA number,
contact an Evolis reseller. For all goods returns, the Evolis reseller may ask the customer to provide proof of purchase of the
material.
The customer is responsible for all damage caused in resending in unsuitable packing. Evolis may refuse to accept recep-
tion of the goods.
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