User`s guide

Stage 3 – Parameterising the new print head
1. Make sure that the printer is turned on (position 1) and connected to a computer on which the
printing driver of the Dualys printer is installed.
2. In the properties of the printing driver, click on the “Tools” dialog box.
3. In the section “Dialog with printer” enter the following: Pkn;x
x = the print head kit number written on a transparent label on the print head
Example: if the print head kit number is 179-004-00048, the following command must be
entered: Pkn;179-004-00048
WARNING !
If the print head kit number has not been correctly entered, the printer may not work
properly.
The new print head has now been parameterised. You can reuse your Dualys printer.
Customer assistance
The suggestions given before in this section do not enable all problems to be resolved, connect to the
evolis.com site for further information or contact your Evolis Reseller.
Evolis web site evolis.com
If you need extra technical help, you will find a lot of information concerning the use and repair of the
Evolis printers in Support & Services on the Evolis internet site.
This enables you to load the latest versions of the Firmware, the drivers and the user manuals, videos
of use and cleaning of Evolis printers and an FAQ section.
Access to an Evolis Reseller
For all unresolved technical problems, contact an Evolis Reseller. If you do not know of
one, connect to www.evolis.com and send your request.
Evolis will direct you to your nearest Evolis Reseller.
When you call an Evolis Reseller, you must be near your computer and be ready to supply the following
information:
■
The type and serial number of your printer
■
The type of configuration and the operating system you use
■
A description of the incident that has been caused
■
A description of the steps you have taken to resolve the problem
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