User`s guide

3. Elements of the printer might have been damaged.
■
Print a test card.
See “Printing and interpretation of a test card” in this section.
if the test card fails to print, contact your reseller for a print head replacement.
The printing quality is not satisfactory
1. The contrast and brightness settings must be changed
■
Lack of contrast and color saturation, increase the contrast and brightness settings
in the configuration of the printing driver.
2. The type of cards used may be inappropriate
■
Make sure the type of cards used corresponds to the specification.
See “Technical Specifications” chapter in this manual for further information.
■
The card texture is rough or not completely smooth.
■
Try printing with another kind of card.
Partial or incorrect printing
1. Check the settings defined for the printing
■
Make sure that no element of the pagination is outside the printing margins
■
Check the orientation of the document selected in the configuration of the printing driver
(Landscape or Portrait)
2. Check the printer interface cable
■
If unusual characters appear, make sure you are using the right interface cable for your printer.
■
Check the connection to the computer and the printer.
■
Test with another cable of the same type.
3. Check the cleanliness of the printer
■
Clean the interior of the printer, the cleaning rollers and the print head if necessary.
See chapter “Cleaning ” of this manual.
4. Check the card cleanliness
■
Make sure they have been stored in a dust-free place.
5. Check the cleanliness of the print head
See the cleaning procedure of the print head in the “Cleaning” chapter.
6. Check the ribbon
■
Its placement in the printer.
■
Its correct running
7. Check the print head
■
If horizontal lines (white) appear on the card, elements of the print head may be jammed or damaged.
■
Clean the print head.
See “Cleaning” chapter for more information.
■
If the problem is not resolved after cleaning, contact your reseller for a replacement cleaning head.
27