User`s guide

Printing quality problem
The following information will help you to resolve any possible problems with printing quality that
might arise when you use your printer. If, despite this information, you are unable to resolve the pro-
blem, contact your Evolis reseller.
Nothing prints
1. Check the supply
Make sure that:
■
the supply cable is correctly connected to the printer and to a socket that works.
■
the printer is turned on (position 1). The green LED on the control panel must be alight.
■
the supply used is that delivered with the printer
2. Check the card feeder and the card in the printer
■
Check the presence of cards in the feeder.
■
Make sure there is no jamming.
3. Check the ribbon
■
Make sure the ribbon has been correctly installed and that the printer cover is well closed.
4. Print a test card
See “Printing and interpretation of a test card” in this chapter.
5. Check the printer interface cable
■
Check the connection to the computer and to the printer.
■
Test with another cable of the same type.
6. Check the printing driver
■
Make sure that the driver of the Dualys printer is present in the Windows settings
7. Check the printing parameters of the computer
■
Make sure that the Dualys printer has been selected as the default printer.
See “Configure the printing parameters” in the Printing chapter.
8. Check the configuration of the network
If your printer is connected in a network, make sure that it is correctly configured in the network
environment. See the documentation concerning your network for further information.
A blank card is ejected
1. Check the ribbon
■
Make sure the ribbon has not finished or been cut. Replace or reinstall the ribbon if necessary.
2. Check the interface cable of the printer
■
Check the interface cable of the printer
■
Check the connection to the computer and to the printer.
■
Test with another cable of the same type.
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