User`s guide

Chap. 4
Assistance
To satisfy the needs of its customers as far as possible, Evolis provides a full range of technical
assistance available in this manual and on the internet site www.evolis.com.
This section gives information concerning the first level repairs of the Dualys printer.
Interpreting the messages of the control panel
Although the Dualys printer has been conceived to work very reliably, some problem might, however,
arise. The following section helps you to identify the cause of all possible problems in the installation
or in the use of the printer and to find the way to resolve them.
Description of the printer control panel
A Control Panel is available on the top of the printer.
Four LED’s are associated with symbols indicating
the current activity of the printer.
These LED’s indicate:
The LED’s on the control panel are
represented in one of the following states:
The push button allows re-initialization in case of:
■
NO CARD or INTERNAL PRINTER PROBLEM
■
MAGNETIC ENCODING ERROR
■
CARD EJECTION
It also allows:
■
Printing of a test card
■
Running of a cleaning cycle
22
Switch on,
data reception
Push button
Cleaning signal
No card
SWITCHED ON
SWITCHED OFF
FLASHING
Ribbon end