User’s Guide Plastic Card Printer Dualys User’s Guide. Part Number: A5305. Rev.
Trademarks Evolis Dualys is a registered trademark of Evolis Card Printer. Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows is a trademark of Microsoft Corporation. Copyright Information © 2003 Evolis Card Printer. All rights reserved. Notice of Royalty The user is obliged to observe the regulations relative to royalties applicable in his country.
DECLARATION OF CONFORMITY CONCERNING SAFETY AND ELECTROMAGNETIC COMPATIBILITY Name of the manufacturer: Evolis Card Printer Address: 29, avenue de la Fontaine Z.I. Angers Beaucouzé 49070 Beaucouzé France Material designation: Dualys printer I, the undersigned, Mr.
Table of contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Chapter I • Setting out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Choice of a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Unpacking the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction We congratulate you for choosing a Dualys printer! The Dualys printer is the ideal solution for printing your plastic cards in areas such as employee badges, students card, access control badges, membership cards, service bureaus and all other applications required dual-sided card printing … This product is accompanied by a wide range of assistance services from the company Evolis and its partners, specially chosen to help you effectively and professionally.
Chap.1 Setting out Choice of a location The Dualys printer must be set up on a level surface, in a dust free environment. It is essential to be able to access the printer from all sides for installation and use. WARNING ! The printer weighs 13,5 kg (29.76lbs) without the consumables installed. It is therefore wise to be helped by another person when lifting and moving it. Unpacking the printer To unpack the printer, proceed as follows: 1. Remove the upper protective foams. 2.
Description of the printer and its functions We invite you to see the different components of your printer marked on the following drawings, which we refer to in this manual.
Installation of the interface and supply cables WARNING ! Make sure that the printer switch is at 0 (OFF). 1. Connect the interface cable supplied with your printer as shown above. 2. Connect the other end of the cable to the corresponding port of your computer. 3. Connect the supply cable to the supply and then connect the connector of the supply cable to the printer. 4. Then connect the end of the supply cable to an earthed mains socket. 5. Turn on the printer.
Installation of the ribbon 1. Open the printer cover by pressing on the lever, then pivoting it. 2. Install the ribbon in the printer as shown. 3. Close the printer cover. IMPORTANT ! The ribbon must be correctly installed for the printer to work. Only use Evolis ribbons. Evolis declines all responsibility if the printer or the print head is damaged through the use of an unapproved ribbon. The ribbon is set automatically when the cover is closed.
Loading the cards Card feeder The Dualys is equipped with a card feeder that contains up to 100 cards (0.76mm – 30mil). 1. Remove the feeder from the printer as shown. max. 2. Press the spring system down inside the feeder and insert the cards as shown. Note: The side to be printed must be facing down. CLIC 3. Replace the feeder in the printer. Then, push on the upper part of the feeder until you hear a “click”. IMPORTANT ! Card thickness: • The Dualys accepts card thickness from 0.
Card thickness adjustment The Dualys printer is fitted with a manual card thickness adjustment system which is situated in the feeder cage. NOTE ! The Dualys printer accepts card thichness from 0,25 mm (10mil) to 1 mm (40mil). Factory setting for card thickness is 0.76mm (30mil). 1. Remove the feeder from the printer as shown. 2. Move left or right the handle as shown to adjust the card thickness. CLIC 3. Replace the feeder in the printer.
Reject card box The Dualys printer is fitted with a reject box situated underneath the card feeder. Locate the reject card box and remove the faulty or/and used cleaning cards.
Chap. 2 Printing Installation of the printer driver Before using your Dualys printer, you must install its driver. Remember: the driver and Dualys printer operate under Windows 2000, NT 4.0 and Xp. NOTE ! The CD provided with the printer includes a utility which automates the installation of the printer driver. This utility installs the driver the right driver for your configuration. For Windows users: 1. 2. 3. 4. Start Windows making sure that no other Windows application is running.
For Windows users with a USB interface: 1. Install the driver following the instructions supplied in the preceding section For Windows users. 2. Install the USB driver: ■ Check that the Dualys printer is turned on. ■ Connect the USB interface cable to your computer and then to the appropriate printer port. ■ The window Add New Material Assistant appears. Click on the Next button. ■ Click on the option that invites you to seek the best driver for your peripheral and then click on Next.
Definition of the properties of the Dualys printer Different dialog boxes enable you to: ■ Make adjustment such as the card orientation and the printing quality. ■ Manage the different printing modes and the use of the right ribbons. ■ Select the printer port. ■ Activate the different functions of control, repair and cleaning of the printer.
“Tools” dialog box This dialog box offers first level maintenance for your Dualys printer. If your Dualys printer has an option with a magnetic encoder, configure it now with the “Encoding Settings” button. For further information on this printing option, consult Annexe A of this manual. We would also recommend that you print a “Test Card” at the time of the first use and keep it safely. This card records the information that could be required if you call the after-sales service.
The “Margins” dialog box proposes “printing margins” ■ Select 0 cm for all margins ■ Then close the window by clicking “OK” To obtain a document with 2 pages, click on “Insertion” then select “Jump” and validate the option “Jump page”. Your Word window should now appear as follows: You are ready to personalise your letter in recto/verso by entering the various composition elements: ■ Logo and Illustration ■ Identity photo ■ Constant and variable texts (Identity) ■ Etc.
Evolis Dualys Printer Driver Settings To access the parameters from the Word window: 1. In the menu bar, point on File and select “Print” 2. The dialog box indicates that the Evolis printer has been selected. Click on Properties. The dialog box of the Evolis Dualys driver opens. The printing parameters for this graphic example are: 1. “Main” dialog box select: ■ Orientation – Front side: landscape ■ Orientation – Back side: landscape ■ Copy (number to be determined) 2.
Chap. 3 Cleaning Preserve the validity of your guarantee ! Not observing the cleaning procedures contained in this chapter may cause the guarantee on your printer and print head to be annulled. The company Evolis declines all responsibility if the printer is used in unapproved cleaning conditions.
WARNING ! If the cleaning cycle is not performed before the 1200th card is printed, the print head warranty is void. This simple cleaning system requires the use of pre-saturated cleaning cards specially conceived for the printer. A cleaning kit including card samples is delivered with your package. The repeated passes of the card inside the printer clean the card transport rollers, the cleaning rollers and the print head. To clean the interior of the printer, proceed as follows: 1.
NOTE! Although the cleaning signal has been activated, the printer will continue to work. It is also possible to start a cleaning sequence without waiting for the cleaning signal of the printer. This action is carried out by pressing the push button from the Control Panel for few seconds. In this case, repeat all the operations above.
Maintenance of the cleaning roller Cleaning cycle: each time you load a new ribbon Use: cleaning cloths Your Dualys printer has two cleaning rollers. Their adhesive surface holds the dust when the cards are passed. Although these rollers are maintained with the automatic cleaning of the printer, it is nevertheless advisable, for the perfect cleaning of the surface of the cards, to clean them regularly and simply with a cloth supplied in the cleaning set.
Chap. 4 Assistance To satisfy the needs of its customers as far as possible, Evolis provides a full range of technical assistance available in this manual and on the internet site www.evolis.com. This section gives information concerning the first level repairs of the Dualys printer. Interpreting the messages of the control panel Although the Dualys printer has been conceived to work very reliably, some problem might, however, arise.
Consult the following conditions of the control panel to determine the activity of the Dualys printer or the nature of the problem: Status of the LED’s Interpretation Solution or explanation PRINTER READY The printer is ready to receive data PROCESSING The printer is receiving data from one or several of its interfaces END OF RIBBON ■ there is no ribbon in the printer the ribbon has finished ■ the ribbon has been uncorrectly installed in the printer ■ the ribbon has cut Check the status of the rib
Status of the LED’s Interpretation Solution or explanation MECHANICAL PROBLEM There is jamming on the card in the printing station or in the flip over module ■ A mechanical part is faulty in the printer. Press the push button for one second. If the problem persists, call your Evolis Reseller for assistance.
Printing and interpretation of a test card The printing of a test card enables certain technical information to be collected on your printer and to validate its good operation. We advise you to print it as soon as your printer is put into service and to keep it close at hand. Printing a test card 1. Make sure there is a ribbon in the printer 2. Turn off the printer. 3. Push the pushbutton on the control panel 4. Turn on the printer while holding down the push button 5.
Printing quality problem The following information will help you to resolve any possible problems with printing quality that might arise when you use your printer. If, despite this information, you are unable to resolve the problem, contact your Evolis reseller. Nothing prints 1. Check the supply Make sure that: ■ the supply cable is correctly connected to the printer and to a socket that works. ■ the printer is turned on (position 1). The green LED on the control panel must be alight.
3. Elements of the printer might have been damaged. ■ Print a test card. See “Printing and interpretation of a test card” in this section. if the test card fails to print, contact your reseller for a print head replacement. The printing quality is not satisfactory 1. The contrast and brightness settings must be changed ■ Lack of contrast and color saturation, increase the contrast and brightness settings in the configuration of the printing driver. 2.
Correcting card jamming In the printing station: Remove the card as follows: 1. Open the printer cover and remove the ribbon. 2. Remove the card by pushing it manually towards the printer outlet. In the presence of several cards, push the top one first. 3. Refit the ribbon and close the printer cover. 4. Press the push button on the control panel. In the flip over module: Remove the card as follows: 1. Turn off the printer (position 0) and remove the card feeder from the printer. 2.
Changing a print head The print head of a printer is changed easily and effectively without any need for tools or any special adjustment. WARNING ! Before changing a print head, make sure that the printer has been turned off (position 0). Stage 1 - Removal of the faulty print head 1 2 1. Open the printer cover and locate the print head. 2. With one hand, push the metal piece located at the back under the cover and, with the other hand, turn the two forks to release the print head from the head arm.
Stage 3 – Parameterising the new print head 1. Make sure that the printer is turned on (position 1) and connected to a computer on which the printing driver of the Dualys printer is installed. 2. In the properties of the printing driver, click on the “Tools” dialog box. 3.
Chap. 5 Technical specifications Printing mode Color Dye Sublimation and Monochrome Thermal Transfer Edge-to-edge printing as standard Printer specifications Module for dual sided printing Reject card box Integrated ribbon saver for monochrome printing Printing speed 110 cards / hour in color (YMCKO/K), two sides Up to 350 cards/hour in monochrome, two sides Resolution 300 dpi Drivers For Windows™ NT 4.
Chap. 6 Guarantee Several factors can affect the guarantee of the Evolis Dualys printer, particularly the use of consumables and non conform cleaning. Carefully read the conditions of the guarantee of the printer described below. Conditions of guarantee Evolis guarantees its printer against all manufacturing faults for a period of two years counting from customer purchase. Customers must be able to demonstrate the purchase or must register their product on the www.evolis.com web site.
Chap. 7 Supplies Evolis has a choice of ribbons and a variety of accessories. In the following, you will find the list of supplies available from Evolis Resellers. Monochrome ribbons Ref. R2011 Ref. R2012 Ref. R2013 Ref. R2014 Ref. R2015 Ref. R2016 Ref. R2017 Ref.
Annexe A Magnetic encoding Introduction Dualys printers with a magnetic stripe encoder are called Dualys Mag printers. The working of a Dualys Mag printer is identical to that of a Dualys printer. The magnetic encoder encodes tracks ISO 1, 2 and 3 in a single pass and then checks the data.
Windows Driver Settings When first installing the Windows driver, it is necessary to set the functions of the magnetic encoder. The functions of the magnetic encoder are accessible from the "Tools" dialog box of the printing driver by clicking “Encoding Definition”. “Magnetic Encoder” dialog box The “Magnetic Encoder” dialog box opens on selecting the “Encoding Definition” button. Track format allows the choice of the required ISO standard for each track.
Annexe B Smart Card Contact Station Introduction The Dualys printers with a Smart Card Contact Station are called Dualys Smart printers. The working mode of a Dualys Smart printer is identical to that of a Dualys printer. The Smart Card Contact Station of the Dualys Smart enables the chips to be programmed according to ISO 7816-2 standards. Location of the contact station The Contact Station is a module installed in factory on Dualys Smart printers.
Interface of the Contact Station The Dualys Smart is fitted with a female DB-9 connector on the back of the printer. This connector, directly linked to the contact station inside the printer, is also connected to an external coupling to program the chip. Printer interface External coupler DB-9 connector pins 1 2 3 4 5 6 7 8 9 Chip contact points C1 (V c.c.
